Concierge – Golf Villas Residence Club | Rose Wood
Job Description
The Concierge will be responsible for providing superior, personalized and professional service to the Owners & Guests. Duties of the post will include, but will not be limited to:
• Providing professional and friendly receptionist services at the Concierge desk.
• Planning, organizing and coordinating special guest requests and activities.
• Coordinating the check-in process upon arrival and the check-out process upon departure
• Liaising with the housekeeping and bell staff to effectively communicate information that may exceed Owner and Guest expectations.
• Ensuring that all Owners and their Guests depart as scheduled and that their folios are accurate and settled prior to departure.
• Working closely with the Assistant Manager/General Manager to ensure proper implementation of Residence Club policies and procedures.
• Acting as a liaison between the Management team and the Owners to ensure guest satisfaction.
JOB REQUIREMENTS
- A minimum of one years hospitality experience as a receptionist or concierge is preferred
- A strong appreciation for delivering exceptional customer service
- The ability to perform well under pressure
- A creative and resourceful approach to problem solving
- Professional etiquette and a well-groomed appearance
- Excellent interpersonal, communication and organizational skills
- Computer literacy and previous experience with Microsoft Office products
- Be able to work a flexible schedule that will include weekends and public holidays
