Concierge – Golf Villas Residence Club | Rose Wood

December 12, 2023

Job Description

The Concierge will be responsible for providing superior, personalized and professional service to the Owners & Guests. Duties of the post will include, but will not be limited to:
Providing professional and friendly receptionist services at the Concierge desk.  
Planning, organizing and coordinating special guest requests and activities.
Coordinating the check-in process upon arrival and the check-out process upon departure
Liaising with the housekeeping and bell staff to effectively communicate information that may exceed Owner and Guest expectations.
Ensuring that all Owners and their Guests depart as scheduled and that their folios are accurate and settled prior to departure.
Working closely with the Assistant Manager/General Manager to ensure proper implementation of Residence Club policies and procedures.  
Acting as a liaison between the Management team and the Owners to ensure guest satisfaction.     

  • A minimum of one years hospitality experience as a receptionist or concierge is preferred
  • A strong appreciation for delivering exceptional customer service
  • The ability to perform well under pressure
  • A creative and resourceful approach to problem solving
  • Professional etiquette and a well-groomed appearance
  • Excellent interpersonal, communication and organizational skills  
  • Computer literacy and previous experience with Microsoft Office products
  • Be able to work a flexible schedule that will include weekends and public holidays