Communications Agent – Four Seasons Santa Barbara | Four Season

Guest Services & Relations
Santa Barbara, California, United States
August 20, 2024
Part Time

Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Laid-back sophistication on the Southern California Coast. Tucked between the Pacific Ocean and the Santa Ynez Mountains sits our iconic Resort, a historic hideaway on the American Riviera where celebrities come to play. Set within 22 lush acres, woven with secluded courtyards, fountains and sun-dappled, red-brick pathways lit by gas lanterns, our Spanish Colonial villas and bungalows invoke the same casual glamour that first delighted Hollywood’s power players in the 1930s.

About the role:

Four Seasons Resort The Biltmore Santa Barbara is looking for a Communication Agent who shares a passion for excellence and who infuses enthusiasm into everything they do. Our employees have the opportunity to shape our guests experience by providing exceptional knowledge and service in support of our world-renowned organization.

What you will do:

  • Answer and action several telephone call inquiries in an efficient and friendly manner, using guest names and routing calls to proper extensions.

  • The ability to provide all information regarding hotel facilities, hours of operation, key personnel, special activities, and functions in the hotel. 

  • Determine what a potential guest is looking for in room accommodations and participate in problem solving situations while keeping the Reservations Supervisor and Manager well informed. 

  • Utilize Golden, our guest profile system, to ensure maximum accuracy and recognition.

  • Handle all guest interactions via phone calls, emails, messenger, or faxes with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; telephone and facsimile services, hotel services, hours of operations, reservations details, key hotel personnel, in-house events, directions, etc.  

What you bring:

  • Written, spoken and reading proficiency in the English language.  

  • Written, spoken and reading proficiency in the Spanish language preferred. 

  • Computer knowledge: should be comfortable in PC applications: Word, Excel, e-mail. Will train on hotel-specific software. 

  • Education: High School Diploma. 

  • Experience: previous Reservations and/or Front Office on High Volume Call Center. 

  • Strong Customer Service and Communication Skills. 

  • Strong Interpersonal Skills 

  

What we offer: 

  • Hourly Rate: $21.25

  • Competitive Salary, wages, and a comprehensive benefits package

  • Excellent Training and Development opportunities

  • Complimentary Accommodation at other Four Seasons Hotels and Resort

  • Complimentary Dry Cleaning for Employee Uniforms

  • Complimentary Employee Meals

Schedule & Hours:

  • This is a Part Time Opportunity, shifts expected to be worked are Friday, Saturday and Sunday in the afternoon.

  • Possibility to move to FT based on shift availability and candidate flexibility.

**Legal authorization to work in the United States is required.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website – https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Location

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