Communication Agent | Four Season
Job Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Seaside glamour on the Egyptian riviera; with Egyptian underpinnings and a sleek waterfront setting, our resort-style Hotel embodies modern Alexandria and its unique cosmopolitan flare. On one side, the Mediterranean Sea glistens in the sun; on the other, a dynamic metropolis buzzes with life. This stunning resort-style hotel opened in June 2007 and has a combination of classic hotel design and modern and contemporary beach suites and villas. Our hotel is connected to a shopping mall, it has 154 rooms including 31 Suites, 30 Beach Suites and 6 Villas with private pools, a private beach, a sea water infinity beach pool and a heated indoor pool, Spa and Fitness Center, and 10 food and beverage venues including an open-air 350 seat beach restaurant.
Four Seasons Alexandria at San Stefano
Communications Agent
About the role
Four Seasons Hotel Alexandria is looking for a Communications Agent; you are responsible to serve as the voice of hospitality company staff with goals like providing exceptional customer service.
What will you do
1. The ability to follow proper payroll procedures.
2. The ability to provide general information and inquiries to all callers and is familiar with all hotel services, hours of operation, key hotel personnel, daily activities, special function, etc.
3. The ability to successfully utilize the telephone switchboard, the hotel computer system, telex and facsimile machines.
4. The ability to answer all incoming calls promptly with a pleasant tone of voice, using names when possible, and routing calls to proper extensions.
5. The ability to accept and place wake-up calls for hotel guests.
6. The ability to assist with "Do Not Disturb" requests, screening calls, "No Information" calls, busy extensions, transferring calls, call forwarding, call holding, call pick-up, call waiting, threeway conversations, trunk queuing, collect calls, visitors, and paging/radio equipment.
7. The ability to assist callers in placement of local or long distance and prepare charges for posting to proper accounts.
8. The ability to report and log all telephone maintenance and operational problems.
9. The ability to assist the manager in the reconciliation of monthly telephone bills.
10. The ability to handle messages accurately and timely.
11. The ability to respond properly in any hotel emergency or safety situation.
12. The ability to perform other tasks or projects as assigned by hotel management and staff.
13. The ability to maintain upkeep of phone equipment and headsets.
14. The ability to coordinate all special telephone requests for guests in meeting or guest rooms.
What will you bring
1. Reading, writing and oral proficiency in the English language
2. College Education is highly preferred
What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
