Cluster Sales Manager – In Market Remote | Rose Wood

January 22, 2024

Job Description

Overview: Target, solicit, and cultivate business within the Leisure and Group market segments, with efforts directed toward securing Consortia and Wholesale accounts’ production and revenue generation, as well as securing long-term and short-term reservations. This position will be remote-based in California for Kona Village A Rosewood Resort and Rosewood Miramar Beach.

Essential Duties and Responsibilities:
  • Solicit new and develop existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections, and written communication.
  • Prepare correspondence to customers, internal booking reports, and file maintenance.
  • As required, participate in scheduled sales meetings, training, and other sales strategy-related meetings.
  • Develop & maintain knowledge of market trends, competition, and customers.
  • Responsible for conducting pre- and post-opening site inspections and coordinating, orchestrating, and hosting property and area familiarization trips and activities.
  • Professionally represent the hotel in community and industry organizations and events.
  • Proactively manage, qualify, and solicit all existing and new accounts in assigned territory.
  • Manage the preparation of proposals and contracts. Responsible for ensuring the closing of the sale, the collection of deposits, and the prepayment of assigned accounts.
• Maintain and further develop the Sales database in segments. Ensure that accounts are rated according to the Rosewood Hotels & Resorts coding system.
• Create offers and sales actions to prospect for low occupancy dates. Develop promotions and sales campaigns for implementation in the assigned market segments.
• Contribute to the annual marketing plans and budget process. Review goals and action plans on a scheduled basis.
• Maintain expenses within the budgeted guidelines.
• Maintain a respectful working relationship with on and off-property colleagues and facilitate flow of communication.
• Develop new marketing tools/collateral for the assigned market segments. Coordinate and monitor scheduled direct mail efforts.
• Conduct sales calls on key accounts. Organize sales trips with the Global Sales Office and sister properties in assigned territories. Solicit, organize, and participate in familiarization trips from key client base.
• Represent hotels at appropriate travel industry trade shows and conferences. Identify and participate in appropriate networking channels and action plans to maximize exposure/opportunity for Kona Village, A Rosewood Resort.
• Maintain knowledge of all Rosewood Hotels & Resorts to facilitate cross-selling. Build relationships with sales counterparts from the Global Sales Office and sister hotels to relay leads and requests. Communicate need period dates and respond promptly to all leads.
• Prepare and submit timely monthly reports to the Director of Sales. Recognize and include communication of market trends and competitive intelligence.
• Attend sales meetings and leadership training sessions as required.
• All other duties as required.
Required Skills
• Requires good communication skills, both verbal and written.
• Knowledge of all departments of the resort.
• Ability to communicate customer needs and resolve complaints independently.
• Ability to establish, monitor, and achieve goals.
• Ability to identify and develop accounts.
• Ability to act independently with minimal or no supervision.
• Must possess computer skills, including, but not limited to, accounting programs, Microsoft Word, Excel, Opera, and Amadeus/Delphi, Meeting Broker, CVent.
• Math skills, as well as budgetary analysis capabilities required.
• Perform job functions with attention to detail, speed, and accuracy
• Prioritize, organize, and follow up on all actions
• Be a clear thinker, remaining calm and resolving problems using good judgment
• Follow directions thoroughly
• Understand guest service needs
• Work cohesively with co-workers as part of a team
• Work with minimal supervision
• Maintain confidentiality of guest and client information and pertinent hotel data.
• Strong written and verbal communication skills
• Exceptional interpersonal skills – able to represent the property in the community
• Ability to prioritize and organize work assignments
• Affinity for detail
• Ability to meet deadlines
• Revenue/Yield management skills
• Business acumen
• Bachelor’s Degree or an equivalent combination of international degree in Hotel Management or Marketing and progressive work-related experience.
• Language: Required to speak, read, and write English, with fluency in other languages preferred.
Hospitality industry experience helpful Minimum of 5 years hotel sales experience – luxury brand preferred

The salary range for this position is $90,000 to $105,000. This is the pay range for this position that the Hotel reasonably expects to pay. This position also may be eligible for bonuses. Decisions regarding individual salaries will be based on a number of factors, such as experience, type of hotel experience, location, and education.