Job Description
Job Type
Full-time
Description
Full-time Hourly position starting at $16.00-$18.00 plus benefits. (Depending on Experience)
Responsibilities:
- Receive and provide exceptional customer service to visitors and guests.
- Answer questions and concerns; follow through either to resolution or refer to the appropriate manager.
- Assure all incoming and outgoing correspondence are typed, received, mailed and/or filed as required.
- Maintain a professional working environment and attitude
- Process paper flow in and out of Catering office.
- Maintain a filing system of reports and pertinent hotel records.
- Prepare/distribute Banquet Event Order (BEO) and change sheets as needed, attend daily meeting.
- Prepare/distribute Catering resumes, conference planning materials and any associated correspondence.
- Answer and forward guest requests, complaints, or questions in a courteous and timely manner.
- Assist Catering Sales Managers with in-house promotions and associate functions.
- Ability to accurately use various office software, experience with Delphi preferred.
- Prints reports, event summary, weekly 10 day, missing BEO report and event posting report.
- Assembles Catering promotion, sales and holiday menu kits.
- Processing amenity form request for Catering groups
- Promptly answers telephone calls for Catering department following standards using clear, positive and friendly communication.
- Fax and or mail contracts, BEOs, tax exempt forms, proposals, direct bill and credit application to clients
- Call Catering groups for guarantees if needed
- Process phone, internet, banners memo to Eng. Dept and manager.
- Process restaurant reservations, site visits for Catering groups
- Review Banquet Checks
- Responsible for TV Reader Board.
- Sends correspondence to clients (thank you, comment cards.
- Checking availabilities for meeting space if needed
- Updates menus and any necessary information in Delphi if needed
- Assist with client events as requested by department
- Maintaining constant sales lead status updates and maintaining the lead tracking system.
- Maintain department office area in a professional manner including supplies and equipment. Other duties, as required, to ensure the operational efficiency of the office.
Requirements
- Highschool diploma or equivalent.
- Hospitality and/or Sales experience preferred.
- Ability to work with a team in a fast-paced environment
- Strong attention to detail
- Previous work experience in hospitality or wedding industries is a plus but not required
- Computer skills a must; literate in Microsoft Office, including Word, Excel and Microsoft Office
- Flexible work schedule to include some nights and weekends
Salary Description
$16-$18