Casino Beverage Shift Supervisor – Swing (Lake Tahoe) | Caesers

Job Description

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This position enjoys paid breaks, a free meal each shift, immediate benefits eligibility and access to the employee gym.  The incumbent in this position is responsible for developing an environment that creates excitement for guests and Team Members, promoting and retaining a highly skilled work force.  Provides leadership and direction to assigned beverage service personnel to achieve maximum operating results, revenue tracking, and cost of sales control.  Primary scheduled for Swing Shift, however position will also act as Grave Shift Relief Supervisor on occasion to cover vacations.

KEY JOB FUNCTIONS:

         Responsible for actively building and retaining customer relations and acts as a mentor to Team Members in order to provide superior customer service.

         Hires, trains, motivates, evaluates, and supervises assigned personnel; coaches for success, development, and continuing improvement of employee skills.

         Controls cost of product by monitoring par stocks and ensuring preparation of drinks within established policies and procedures.

         Controls cost of labor and materials.  Ensure quality of guest service levels through effective scheduling to attain high standard of service with minimum use of labor hours.

         Performs assigned input work in compiling annual budgets.

         Monitors appearance of all facilities and service areas and follows up to ensure Caesars standards are maintained.

         Maintains up-to-date knowledge of all applicable state, federal, and company regulations and procedures regarding the service of alcohol and related beverage service functions.

         Acts immediately on customer complaints to ensure corrections or service recovery is made as needed.

         Demonstrates a pleasant and enthusiastic demeanor at all times.

EDUCATION and/or EXPERIENCE: 

         High School Diploma or equivalent; College Degree preferred

         Minimum of five years Food & Beverage experience

         Two years supervisory experience

QUALIFICATIONS:

         Fluent and literate in English

         Good communication skills, both verbal and written

         Good interpersonal skills, with emphasis in relationship building

         Good problem solving skills

         Good customer service skills, both internal and external

         Ability to negotiate with diverse departments

         Ability to implement strategic visions/plans into day-to-day operations

         Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

         Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. 

         Adheres to all regulatory, company and department policies and procedures

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

         Mobility to move quickly around the property

         Dexterity to use office equipment

         Ability to see and hear

         Ability to coordinate multiple tasks simultaneously

Positions that have contact with the public require the ability to work in a noisy
environment, and may be exposed to guests who use tobacco products.  Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

  Qualifications: NA