Casino Bar Cocktail Server – Part time (MGM Springfield) | MGM Resorts International

Job Description

Referral Payment Plan Eligible

Before applying, please review the following to ensure your application process goes smoothly.

The application below will automatically populate your job history from your Workday profile. You may edit it below or you may follow the steps to update this information in your profile, especially if you plan to apply to multiple roles and do not wish to edit each time.

  • From Workday, click “View Profile” at the top right corner.
  • Under the “Summary” tab, click edit to update your “Job History” to reflect your most recent skills and work history, including your current position.

After you’ve completed these steps, come back to this application page and you’re ready to apply!

PRIMARY PURPOSE:

As a Cocktail Server, you will be responsible for setting the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Take order, and serve food and drinks efficiently and accurately in work area as applicable
  • Place order, and garnish and serve cocktails to guests
  • Maintain complete knowledge of menu items, liquor brands, beers and non-alcoholic selections available
  • Knowledge of hotel services, features, local attractions and activities to respond to guest inquiries accurately
  • Perform opening and closing duties based upon shift assignment to include fold/stack cocktail napkins, stock swizzle sticks, straws, matches, line cocktail trays, stock glassware, restock supply cabinet, inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies
  • Resolve guest complaints within scope of authority; otherwise, refer the matter to management, notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
  • Perform other job-related duties as requested

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Knowledge of beverages on menu, including characteristics of wine and champagne by the glass, major wines, liquor brands, beer, non-alcoholic beverages, designated glassware, terminology, and garnishes
  • Highly motivated and energetic personality
  • Able to take initiative and exhibit flexibility
  • Excellent customer service skills as well as interpersonal skills to deal effectively with all business contacts
  • Able to lead and mentor a team

MINIMUM REQUIREMENTS:

  • Work varied shifts, to include weekends and holidays

PREFERRED:

  • High school diploma or equivalent
  • Six (6) months experience as a cocktail and/or food server in a similar environment
  • Experience working in a similar resort setting

JOIN THE SHOW! APPLY TODAY!

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