Business Systems Analyst 3 (Hybrid) | Choice Hotels

February 21, 2024

Job Description


Business Systems Analyst 3 – Cloud Engineering 

Scottsdale, AZ (Hybrid)


Who are we looking for? 


Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Business Systems Analyst 3 in the Cloud Engineering Department. The Cloud Engineering team is the team that provides products and infrastructure to enable our application teams at Choice to develop rapidly and get to production. As a key member of our Cloud Engineering Department, you will help our Cloud Engineering teams deliver stronger products, analyze our existing capabilities to make them better, and partner with our internal customers to understand and communicate their needs. 


Are you self-motivated, willing to learn new things, and enjoy diving into the data? We invite you to apply today for our Business Systems Analyst 3 role today and #MakeItYourChoice 


Your Responsibilities  


  • Gain thorough understanding of customer requests via analysis, and discussions with customer. 

  • Create/maintain project and product documentation. 

  • Be the “Voice of the Customer” for Cloud Engineering teams and represent customer needs as products are being developed. 

  • Assist with resiliency operational support, system behavior diagnosis, and troubleshooting efforts.  

  • Schedule and facilitate team meetings such as backlog refinement, scope discussions, requirements gathering.  

  • Participates in process improvement. 

  • Assists in API documentation and data mapping.  


Your Experience, Skills & Competencies  


  • Bachelor's degree in related field preferred or equivalent experience 

  • At least 4 years’ experience in agile software or infrastructure development 

  • Proficient in Microsoft Outlook, Excel, PowerPoint and Word 

  • Demonstrated knowledge with one or more of the following technologies preferred: 

  • One or more scripting languages (Python, Bash, Rubby, PowerShell, or Groovy) 

  • Configuration management and deployment automation tools such as Ansible, Puppet, Salt, or Chef.  

  • Amazon Web Services, Google Cloud, or Microsoft Azure 

  • Excellent interpersonal skills and demeanor 

  • Strong presentation skills, including expressing technical concepts in business terms to both technical and non-technical audiences 

  • Demonstrates key competencies to include Action Oriented, Communicates Effectively, and Nimble Learning 


Your Team  


This is an individual contributor role that will report to the Senior Manager, Product Management. You will have 2 peer teammate(s) and collaborate with cross-functional departments regularly.  



Your Work Location 


As our Business Systems Analyst 3, you will be based in our beautiful, state-of-the-art technology hub in Scottsdale, AZ. In October 2021, Choice opened a newly constructed world class technology center. 


Right now, our associates in Scottsdale, AZ are working in a hybrid environment, up to 4 days per week in the office and virtual from your home office the remaining days. We provide flexibility and encourage ongoing communication with your leadership to establish expectations about your unique needs. 


About Choice 


Choice Hotels International, Inc. (NYSE: CHH) is one of the largest lodging franchisors in the world. With nearly 7,500 hotels, representing nearly 630,000 rooms, in 46 countries and territories as of September 30, 2022, the Choice® family of hotel brands provides business and leisure travelers with a range of high-quality lodging options from limited service to full-service hotels in the upper upscale, upper mid-scale, midscale, extended-stay, and economy segments. The award-winning Choice Privileges® loyalty program offers members a faster way to rewards, with personalized benefits starting on day one. For more information, visit 


At our worldwide corporate headquarters in North Bethesda, MD and St. Louis Park, MN as well as our technology center in Scottsdale, AZ, and through our associates around the globe, we keep Choice hotels thriving by serving as a champion for our franchisees and providing cutting-edge technology. 


About Choice Hotels Financial Performance 


Total revenues were $425.6 million for third quarter 2023, a third quarter record and a 3% increase compared to the same period of 2022. Please click here to review highlights of our results. 



*** PLEASE NOTE: This role is not eligible for sponsorship ***  



Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.