Boutique Associate – Rosewood Bermuda | Rose Wood

February 2, 2024

Job Description

The Boutique Associate will maintain a professional image, answer boutique telephone calls, effectively handle all guest/member requests and provide all the information needed to close a sale   with guests/members. The Boutique Associate will customize guests/members needs and provides tailored retail recommendations, services and products that are best suited for the guest/member.  This individual will ensure the highest level of personalized, friendly and outstanding guest/member service that exceeds expectations. Duties will include, but are not limited to:

  • Opening the Boutique at the beginning of day, checking to ensure that all work from the previous day was completed to standard.
  • Interact with guests, always displaying proper etiquette following Rosewood Bermuda’ standards of excellence.
  • Extending a warm personalized welcome to guests/members who enters the Boutique and bidding a fond farewell as they leave boutique facilities.
  • Effectively discuss with guests/members their product recommendations, detailed information that is tailored to each specific guest/member regarding product purchases. This includes: actively promote the different brands, as well as programs, promotions and/or discounts available.
  • Maintain a clean, safe, fully stocked and well-organized work area.
  • Processing billing for all guests/members including retail sales using the computerized POS SpaSoft system.
  • Liaising with guests/members ensuring satisfaction and dealing with guest/member complaints efficiently and effectively ensuring that all guests/members leave the Boutique pleased.
  • Reviewing the daily inventory to ensure effective restock distribution of products, maximize the display space.
  • Control inventory, add and tag new products to inventory, evaluate product purchases according to inventory movement.
  • Assist Spa Management with producing reports from SpaSoft system.
  • Perform other administrative/customer service duties as required.
  • Flexibility with assisting spa reception duties as needed. 


The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

·         Reading, writing and oral proficiency in the English language.

·         Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks. 

·         Must be self-motivated.

·         Must work in a safe, prudent and organized manner.

·         Must have basic knowledge of computer programs including Excel, Microsoft Word and Microsoft Office administration, Internet applications.

·         Retail selling and contributing to meeting monthly spa retail sales goals.

·         Must have a commitment to follow all local and corporate policies and procedures as they relate to the Spa, Boutique and hotel.

·         Must be able to relate to all levels of management and associates.

·         Must have excellent interpersonal and communication skills.

·         Must have technical awareness and knowledge of a wide variety of products.

·         Must be open to learning about brands and concepts that derive from other cultures.

·         Must have knowledge of leadership techniques.

·         Must be capable of training and be train.

·         Working with the Spa management team to achieve optimal customer service and also to meet and discuss issues, concerns and praises for the staff.

·         Must be familiar with inventory control and five-star customer care.

·         Must have the ability to remain levelheaded under challenging situations.

·         Ability to maintain discretion and confidentiality of all guests and hotel information at all times.

·         Ability to work cohesively with other departments as part of a team.



Any combination of education, training or experience that provides the required knowledge, skills and abilities. Minimum High School education,


Boutique Retail segment preferred

Licenses or Certificates:

Expert computer literacy in Microsoft Office, PMS and Spa Software system knowledge preferred