Bellperson | Rose Wood
Job Description
The Bell Person will be responsible for Transport guest luggage to/from guestrooms. Escort guests to rooms and inform guests of all hotel services and features. Responsible for attending to immediate needs of each guest upon arrival and follow through attention throughout stay. Thorough knowledge of all hotel services and amenities. This shift may also require overnight availability as needed.
Responsibilities
* Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
* Transport guest luggage from the point of arrival at the hotel to their assigned room.
* Transport guest luggage from current room to reassigned room for room changes.
* Transport guest luggage from their room to the point of departure from the hotel.
* Ensure that standards are maintained at a superior level on a daily basis.
* Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
* Resolve guest complaints, ensuring guest satisfaction.
* Park guest vehicles in specified areas in a safe and efficient manner.
* Provide claim check and instructs guests on how to reclaim vehicle.
* Retrieve customer vehicles from specified areas in a safe and efficient manner.
* Provide travel directions and information on property events and promotions.
* Provide accurate and timely documentation and reports of departmental activities and status including claim checks, vehicle damage, statements, and conditions with require attention and or repair. Obeys all traffic laws on and off property.
* Anticipate customer needs such as opening of car doors, assistance with wheelchairs, holding umbrellas, etc.
* Handle cash, valet tickets, keys, and equipment in accordance with company policies.
* Direct traffic at property entrance, hails taxicabs and stands at the front door or designated area in order to provide assistance.
JOB REQUIREMENTS
Qualifications:
* Prior hospitality experience, preferably in a similar position.
* High school diploma.
* Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
* Thorough knowledge of all hotel services and amenities; ability to provide clear directions.
* Must be able to exert physical effort, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
* Valid Driver’s license with a good driving record. Must be able to operate both standard and automatic transmissions
