Bellman | Accor
Job Description
HOTEL OVERVIEW
Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.
ABOUT OUR COMPANY
At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.
The main responsibilities and tasks of this position are as listed below, but not limited to these:
- Ensure timely delivery of guest luggage and guest items in a friendly and approachable manner to meet and exceed guest expectations.
- Orient guests on the room facilities to facilitate guest use and comfort.
- Attend to all other guest requests as directed by Leaders, Captains and Communications Agents
- Acknowledge and communicate with Bell Captains via Mobitalk upon completion of assignments
- Respond to all other requests in a timely manner
- Provide organized and seamless luggage service
- Provide introductory explanation of room facilities
- Able to provide information and assistance to guests as and when required
- Listen actively and is able to display self-control and empathy in challenging interactions and offer suitable alternative
- Presence at the lobby area to provide guest assistance
- Work closely with the Doorman for arrival and departure luggage assistance
- May require to perform Doorman duties as and when required
- Ensure smooth flow of traffic at the driveway
- Assist with any group luggage logistics
- Perform manual wake-up calls for guests during night shift when required
- Ensure timely deliveries of amenities to guests especially during the night shift
- Ensure grooming standard set by the hotel at all times
- Minimum Secondary Education
- Experience not required as training will be provided
- Able to read and write English
- A second language is preferred
- Must be able to carry out duties of Bell Person
- Guest focused with good communications skill
- Guest oriented individual with pleasant and courteous disposition
- A team player and efficient worker
- Flexible and adaptable
- Possess good attitude and initiative
- Possess integrity and honesty
Our commitment to Diversity & Inclusion:
We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/
