Bell Captain | Rose Wood

December 12, 2023

Job Description

We are currently looking for a Bell Captain to join our Rosewood Munich team. Our Bell Captain is responsible for welcoming all guests to the hotel as well as a farewell, ensuring all luggage.

Essential Duties and Responsibilities:

  • Supervision of all bell desk team, activities and also up keeping of desk area.
  • Check the daily guest arrival list with special needs.
  • Ensure that the Bell desk is always manned.
  • Keep the working area, clean and tidy always.
  • Ensure smooth and fast baggage handling for all arrival/departure guests.
  • Maintain close relationships with Front Office team as well as other departments.
  • Attend all guest calls for Bell and Door-related services.
  • Delegate Bellman to pick up the baggage from guest rooms.
  • For any guest requests follow-up call is to be made back to the guest to verify complete satisfaction.
  • Ensure that airport transfers are carried out smoothly and properly.