Barista – Raffles | Accor

Job Description

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Job Summary: The Barista at Raffles Doha will be responsible for crafting high-quality coffee beverages, providing excellent customer service, and maintaining a clean and inviting coffee bar environment. The ideal candidate will have a passion for coffee, exceptional communication skills, and a commitment to delivering a superior guest experience.

Key Responsibilities:

• Coffee Preparation:

  • Prepare and serve a variety of coffee beverages, including espresso, cappuccinos, lattes, and specialty drinks, following established recipes and techniques.
  • Operate espresso machines, grinders, and other coffee equipment efficiently and accurately.

• Customer Service:

  • Greet and interact with guests in a friendly and professional manner, taking and processing orders promptly.
  • Provide recommendations on coffee and menu items based on guest preferences and dietary needs.
  • Address guest inquiries and resolve any issues or complaints with a positive and solution-oriented approach.

• Operational Duties:

  • Maintain the cleanliness and organization of the coffee bar area, including countertops, equipment, and storage.
  • Monitor inventory levels, restock supplies as needed, and assist with ordering and receiving deliveries.
  • Ensure adherence to health, safety, and hygiene standards, including proper handling and storage of food and beverages.

• Quality Control:

  • Ensure consistent quality and presentation of beverages, maintaining high standards for taste and appearance.
  • Regularly taste and evaluate coffee to ensure flavor profiles meet the established standards.

• Team Collaboration:

  • Work collaboratively with other team members to ensure a smooth and efficient operation.
  • Assist with training new baristas and providing support to colleagues as needed.

Qualifications:

• Education and Experience:

  • High school diploma or equivalent required.
  • Previous experience as a barista or in a similar role within the hospitality or food & beverage industry is preferred.
  • Knowledge of coffee preparation techniques and equipment is an advantage.

• Skills and Competencies:

  • Excellent customer service and communication skills with the ability to engage positively with guests.
  • Strong attention to detail and a commitment to maintaining high standards of beverage quality.
  • Ability to work efficiently in a fast-paced environment while maintaining a friendly and professional demeanor.

• Personal Attributes:

  • Passionate about coffee and eager to share that enthusiasm with guests.
  • Reliable, punctual, and able to work flexible hours, including mornings, evenings, weekends, and holidays.
  • A positive attitude and strong work ethic, with a willingness to learn and grow within the team.