Banquet Captain | Four Season

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. At Four Seasons, our company values are much more than a program or a policy; they define who we are and inform the decisions we make. The company's guiding principle is the Golden Rule, and as such Four Seasons strives to have a long-lasting, positive influence on the communities where we operate and on the people we employ and serve around the world.

Sited near the confluence of the Mississippi and Missouri rivers, historic St. Louis continues to invite exploration. Find the luxurious Hotel, a haven of tranquility with epic views of the Gateway Arch, in the heart of downtown's entertainment district, just steps away from Horseshoe Casino, the pulse of St. Louis.

About the Banquet Captain Role:

The Banquet Captain serves guest needs by providing exceptional knowledge of food & beverage menu items as well as information regarding preparation methods.

Essential Functions:

• Supervise all banquet staff throughout meal service and delegate tasks to them as needed.
• Train new staff members on how to perform their assigned tasks in the banquet, food preparation, and dining areas.
• Hold team meetings to provide updates on policy or service changes, and they manage any staff problems that occur, defusing situations as quickly as possible.
• Oversee banquet room setup, directing staff on where to place table settings, centerpieces, and other table decorations.
• Ensure that banquet room stock is fully supplied at all times, including food. They alert staff when supplies are running low so they can be replenished from inventory storage.
• Banquet captains respond to customer complaints, questions, and compliments.
• · Work harmoniously and professionally with co-workers and supervisors.

What we are looking for:

We are looking for individuals who have excellent communication and guest contact skills. Applicants should have a minimum of 1-2 years previous experience in a similar environment. Fluency in reading, writing, and spoken English is also required. The ideal candidate will have a confident outgoing personality and a can-do approach to any request. The ability to remain calm under pressure is essential and applicants must have full availability schedule with the ability to work all shifts (AM & PM), weekends and holidays. 

• Must have previous high-end food and beverage, banquet experience.
• Previous leadership or supervisory experience preferred.
• Must have previous banquet or large function experience.
• Flexible schedule, ability to work morning, afternoon, or evening shifts, weekends, and holidays.

What we are offering you:

Four Seasons believes in offering the best to the best when it comes to employee benefits!

*Lucrative salary!

*Excellent benefits package that includes: Medical, Dental, Vision and 401K with employer matching all starting at 30 days!

*Time off plans starting at day of hire!

*An opportunity to be a part of a cohesive team in an inclusive work environment! *Complimentary and discounted hotel stays around the world!

*Wellbeing and mental health initiatives and focused company!

*Embracement and promotion of diversity in our workplace!

*Complimentary employee meals and beverages!

*Tuition reimbursement!