| ESSENTIAL FUNCTIONS: |
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| Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest’s wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Total Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting. |
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| Carries soiled dishes to kitchen. Replaces soiled linen and sets tables. Replenishes supply of linens, silverware and glasses in dining room and on room service carts. Responsible for changing ash trays & napkins. Sorts available dirty linen & counts previously sorted linen. Responsible for obtaining linens and ice from various locations. Completes special assignments for management above as requested. |
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| EDUCATION/SKILLS/EXPERIENCE: |
| High school diploma or equivalent preferred. Ability to read and write English sufficiently to perform job. |
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| DISCLAIMER: |
| “This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).” |
