Assistant Reservations Manager | Accor

Job Description

Novotel London West Hotel is part of Accor, the leading global hospitality group. It is one of the largest conference and accommodation providers within Accor. The hotel provides the international business community with space for up to 3000 delegates across 33 meeting rooms. It accommodates both business and leisure guests in one of our 630 bedrooms.

• In conjunction with the Reservations Manager, coordinate and managing the daily operations and efficient running of the Reservations Department, ensuring the department objectives are being achieved
• Delegate tasks to team members by assigning duties and preparing their work schedules
• Ensuring all administrative procedures are completed accurately and in accordance with the departmental and hotel guidelines
• Working with the Reservations Manager to implement and deliver individual and departmental training plans
• Working with the groups team on a day to day basis ensuring all enquires are analysed and responded to within brand standard timeframes
• Assist in the preparation of contracts for the leisure segment (FIT, group allocation and series)
• Work closely with Director of Sales & Marketing, Reservations Manager and Revenue Manager to set daily pricing and business strategies for all segments to maximise occupancy and ADR.
• Preparation of departmental financial & KPI results for presentation at monthly departmental meetings and weekly commercial meetings

• At least 2 years’ experience in a hotel reservations team
• Problem solving, analytical, reasoning, motivating, organizational and training abilities
• Excellent knowledge of reservations, Opera Cloud and Microsoft Office suite would be highly desirable
• Understanding of Revenue Management principles

As part of our team you can have:

• Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively initiatives to build a more inclusive and sustainable world
• And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality