Assistant of Front Office Manager-Sol Tropikal Durres | Melia Hotels International

Job Description

“The world is yours with Meliá” 


Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. 


It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?


Because belonging to the great Meliá family is being VIP 


You will enjoy My MeliáRewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages. 


In addition, enjoy the My MeliáBenefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you  



Mission of the position: Responsible for the success of the front desk, for ensuring guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior guest service and product quality. 
What will you have to do:

  • Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis.
  • Works with manager and employees to carry out procedures ensuring an efficient check in and check out process.
  • Ensures guest and employee satisfaction and maximizes the financial performance of the department.
  •  Utilizes interpersonal and communication skills to lead, influence, and encourage others;  demonstrates honesty/integrity; leads by example.
  •  Encourages and builds mutual trust, respect, and cooperation among team members.
  • Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees’ absence.
  •  Ensures employee recognition is taking place on all shifts.
  •  Develops specific goals and plans to prioritize, organize, and accomplish the work.

What are we looking for:

  • University degree, preferably Tourism or Hospitality, Marketing or similar.
  • Local language (albanian language) and advanced English. A third language would be an asset.
  •  Basic accounting skills.
  •  Knowledge of hotel management tools.
  •  Advanced command of the Office 365 package.
  •  Financial knowledge.
  •  Knowledge of hotel operations.
  •  Ability to lead and inspire a team.
  •  Vocation for service. 
  •  Analytical skills.
  •  Creative abilities.
  •  Excellent communication skills.
  •  Problem-solving skills.
  •  Organisation and planning.
  •  Proactivity and innovation.
  •  Attention to detail.
  • External: 3 years in a similar position in the hospitality industry.
  • Internal: Minimum 2 years’ experience in the Front Office department or other customer-facing department.
  • Candidates should be Albanian resident.


At Meliá we are all VIP 


Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  


Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 


We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company. 


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