Assistant Mgr Banquet | InterContinental

Job Description

Our guests’ memorable experiences must start somewhere. So why not with you? We’re looking for a new on call Assistant Banquets Manager to oversee the execution of assigned banquet events to ensure optimum performance, superior guest service, and maximum profitability of all functions. 

A little taste of your day-to-day:

• Assist in controlling departmental labor and expenses.  Provide input into the preparation of the annual departmental operating budget. 
• Manage the activities of a banquet shift.  Schedule and assign work to ensure proper shift coverage.
• Recommend and/or initiate salary, disciplinary or other staffing-related actions in accordance with company rules and policies.  Alert management of potentially serious issues.
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
• Interact with outside contacts:
  • Guests – to ensure their total satisfaction.
  • Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
  • Regulatory agencies – regarding safety and compliance matters
  • Other contacts as needed (Professional organizations, community groups, local media) 
• Promote teamwork and quality service through daily communication and coordination with other departments.  Key departmental contacts include Sales and Marketing, Catering, Outlets, Housekeeping, Accounting, Maintenance and Guest Services. 
• Ensure guests are greeted upon arrival.  Respond to guest requests and complaints in a prompt and professional manner.       Make appropriate service recovery gestures according to established guidelines to ensure total guest satisfaction. 
• Review guest check with client after function and obtain signature.
• Ensure that rooms are set-up and service delivery is carried out according to guest expectations and banquet event order.   Conduct pre-function meetings with scheduled staff and review all information pertinent to the service and set-up of groups.  Inspect scheduled function areas/rooms, table set-ups, bar set-ups, buffet tables, receptions and coffee breaks for cleanliness, attractiveness, and proper layout. 
• Meet with Kitchen Staff to review scheduled groups’ menu.  Ensure agreement of delivery times, amounts, and arrangements.      Coordinate any AV equipment, or other technical needs. 
• Monitor and maintain procedures to (1) ensure the security and proper storage of banquet inventory and equipment, (2) ensure the security of monies, credit, and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize misuse and breakage of china, glassware, linen, and supplies and to ensure that no re-usable goods are wasted.  Assist in establishing par levels for supplies and equipment.
• Ensure that equipment is prepared for the following day’s work.  Ensure that all banquet equipment is in proper operational condition and is cleaned on a regular basis.  Ensure that all banquet facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes.
• May assist in reviewing par levels for supplies and equipment and completing requisitions to replenish shortages or additional items needed for anticipated business.
• May handle incoming/outgoing boxes and exhibit materials.
• May serve as Manager on Duty.
• May assist with other duties, including assisting banquet staff with their job functions during peak periods.

 What we need from you:

High school diploma or equivalent and two years’ experience in banquets or food and beverage operations including one year supervisor experience, or an equivalent combination of education and experience. Some college or formal training in food and beverage operations preferred.  Must speak fluent English.

What you can expect from us:

The hourly pay for this role is $17.50 This is only applicable for jobs to be performed at InterContinental San Diego. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve.

So, join us and you’ll become part of our ever-growing global family.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Our guests’ memorable experiences must start somewhere. So why not with you? We’re looking for a new on call Assistant Banquets Manager to oversee the execution of assigned banquet events to ensure optimum performance, superior guest service, and maximum profitability of all functions. 

A little taste of your day-to-day:

• Assist in controlling departmental labor and expenses.  Provide input into the preparation of the annual departmental operating budget. 
• Manage the activities of a banquet shift.  Schedule and assign work to ensure proper shift coverage.
• Recommend and/or initiate salary, disciplinary or other staffing-related actions in accordance with company rules and policies.  Alert management of potentially serious issues.
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
• Interact with outside contacts:
  • Guests – to ensure their total satisfaction.
  • Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
  • Regulatory agencies – regarding safety and compliance matters
  • Other contacts as needed (Professional organizations, community groups, local media) 
• Promote teamwork and quality service through daily communication and coordination with other departments.  Key departmental contacts include Sales and Marketing, Catering, Outlets, Housekeeping, Accounting, Maintenance and Guest Services. 
• Ensure guests are greeted upon arrival.  Respond to guest requests and complaints in a prompt and professional manner.       Make appropriate service recovery gestures according to established guidelines to ensure total guest satisfaction. 
• Review guest check with client after function and obtain signature.
• Ensure that rooms are set-up and service delivery is carried out according to guest expectations and banquet event order.   Conduct pre-function meetings with scheduled staff and review all information pertinent to the service and set-up of groups.  Inspect scheduled function areas/rooms, table set-ups, bar set-ups, buffet tables, receptions and coffee breaks for cleanliness, attractiveness, and proper layout. 
• Meet with Kitchen Staff to review scheduled groups’ menu.  Ensure agreement of delivery times, amounts, and arrangements.      Coordinate any AV equipment, or other technical needs. 
• Monitor and maintain procedures to (1) ensure the security and proper storage of banquet inventory and equipment, (2) ensure the security of monies, credit, and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize misuse and breakage of china, glassware, linen, and supplies and to ensure that no re-usable goods are wasted.  Assist in establishing par levels for supplies and equipment.
• Ensure that equipment is prepared for the following day’s work.  Ensure that all banquet equipment is in proper operational condition and is cleaned on a regular basis.  Ensure that all banquet facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes.
• May assist in reviewing par levels for supplies and equipment and completing requisitions to replenish shortages or additional items needed for anticipated business.
• May handle incoming/outgoing boxes and exhibit materials.
• May serve as Manager on Duty.
• May assist with other duties, including assisting banquet staff with their job functions during peak periods.

 What we need from you:

High school diploma or equivalent and two years’ experience in banquets or food and beverage operations including one year supervisor experience, or an equivalent combination of education and experience. Some college or formal training in food and beverage operations preferred.  Must speak fluent English.

What you can expect from us:

The hourly pay for this role is $17.50 This is only applicable for jobs to be performed at InterContinental San Diego. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve.

So, join us and you’ll become part of our ever-growing global family.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.