Assistant Manager Talent & Culture | Accor

Job Description

Fairmont Breakers is a beloved feature of the Long Beach skyline, a historic landmark with a character and soul of its own. Originally opened in the roaring twenties as a lavish hotel on the waterfront, Breakers was a sought-after destination for world-famous stars. Following an extensive renovation, Fairmont Breakers returns as Long Beach’s only luxury hotel, restoring one of California’s most storied properties to its original grandeur. It offers 185 boutique rooms and suites; a rooftop pool and terrace; an open-air rooftop lounge with views of the Pacific; a blissful two-story spa, wellness and fitness center; dining venues and bars including a live jazz club; and 10,000 square feet of indoor and outdoor function space. Whether exploring the comforts of elevated coastal Italian cuisine in Nettuno or dining among the stars with champagne and caviar in Sky Room, Fairmont Breakers aims to delight all of your senses with artful surroundings and innovative offerings from our culinary team.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark.

This position supports the management of the Talent & Culture department daily operations and pertains to all areas which support the Fairmont philosophy of creating an environment where each and every colleague is recognized and feels valued for their contributions.

This role will support leaders and colleagues in all elements of Employer Branding, Talent Selection, Induction & Onboarding, Performance Management & Feedback, Colleague Engagement, Labor Relations, Learning & Development, Talent Management, Diversity, Equity & Inclusion, Policies & Procedures, Compensation & Benefits, Health & Wellness, and Corporate Social Responsibility with the objective of providing business support to all departments through collaboration and coaching.  

Responsibilities include but are not limited to:

• Assist in managing the workflow and the day-to-day operations of the Talent & Culture Department
• Main point of contact to assist all colleagues and leaders with all inquiries

• Consistently offer professional, friendly and engaging service
• Be a role model within the hotel and exhibit and practice professional leadership skills, which are fully aligned with our culture, values and pillars
• Promote positive Colleague relations through an environment that encourages open communication, trust, mutual respect and fun
• Organize, attend and participate in management of employee engagement initiatives

• Manage and oversee the flow of applicants within the recruitment process
• Engage in Talent & Culture social media initiatives to promote the property as the best place to work
• Champion the recognition committee

• Follow and Implement all Company established onboarding procedures which ensure new colleagues feel welcome and all team members are prepared for colleague arrival
• Coordinate and conduct Company and brand specific orientation programs and training as needed

• Manage the talent management platform to ensure successful cycle is observed by all supervisors, managers, and directors with regards to goals and objectives

• Provide training and support to all colleagues and leaders
• Manage the online learning platform for all leaders and colleagues

• Assist in the implementation of Talent & Culture strategies
• Answer queries and communicate Talent & Culture policies and procedures to all leaders and colleagues

• Support the motivation of talent through recognition, rewards program, and regular activities through the hotel
• Implement programs and plan events to recognize key events in the lives of our colleagues including birthdays, years of service, births, etc.

• Assist in the management of Health Benefits and Wellness programs
• Manage the process of leaves of absence, make appropriate recommendations and decisions on the leaves including extensions, follow up with employees, and keep accurate tracking system

• Ensure the HRIS system is accurate and changes such as benefits, compensation, terminations, and new hires are entered in a timely fashion
• Manage the pre-employment background check process and compliance. Make recommendations and decisions based on results obtained.

• Advance positive employee relations by building effective working relationships with all colleagues
• Provide assistance and support with employee relations issues
• Provide support in Colleague coaching, counseling, and discipline when required
• Process and maintain confidential information and properly document information for payroll purposes
• Provide assistance relating to employee relations such as direct line committee organization, employee communication, bulletin boards, employee of the month program, employee picnics, parties and general meetings
• Follow and enforce policies and procedures
• Assist the team in performing administrative duties within the department
• Perform other duties as assigned

• Reading, writing, and oral proficiency in both English & Spanish required
• 1 year of Human Resources leadership or supervisory experience
• Prior Hospitality experience is desirable
• Previous experience in unionized environment an asset
• Strong knowledge of federal, state, and local law required
• Strong knowledge in handling requests for leave of absence and worker’s compensation
• Previous experience in Learning & Development an asset
• Computer literate in Microsoft Office applications
• University/College degree in a related discipline preferred
• HR certification an asset
• Strong organizational and leadership skills
• Highly responsible & reliable with strong sense of urgency
• Resourceful and ability to work cohesively as part of a team

What is in it for you:

• Salary Range: USD $68,000 to $73,000
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.

We provide an environment of trust, respect, and integrity.  A home away from home.  Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.