Assistant Manager – Front Office | Crowne Plaza Hotels & Resorts
Job Description
Your day to day
Every day is different at IHG, but you’ll mostly be:
- Leading the way – managing guest experiences, team performance and hotel operations
- Prioritising workload and ensuring your team deliver authentic, memorable experiences
- Developing your team’s skills to drive results that positively impact on hotel performance
- Having authentic conversations with guests to resolve issues, queries or concerns
- Being first point of contact for any critical emergency situations
What we need from you
- 2 years’ front desk/guest service leader experience
- Must be fluent in spoken and written English
- Basic mathematics skills
- Excellent communication, problem solving, reasoning and motivational skills
- Long periods of standing in the front desk areas and occasional lifting of heavy items
- Working knowledge of hotel property management systems like Opera beneficial
- Diploma in hospitality management or similar field preferred
- Willingness to work evenings, weekends and public holidays
What we offer
You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including:
- full training provided
- daily laundered uniform
- flexible work options
- proactive health days
Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further.
We are proud to be IHG and we know you will be too. Visit http://careers.ihg.com/ to find out more about us.
So go on – click apply now and show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.
Your day to day
Every day is different at IHG, but you’ll mostly be:
- Leading the way – managing guest experiences, team performance and hotel operations
- Prioritising workload and ensuring your team deliver authentic, memorable experiences
- Developing your team’s skills to drive results that positively impact on hotel performance
- Having authentic conversations with guests to resolve issues, queries or concerns
- Being first point of contact for any critical emergency situations
What we need from you
- 2 years’ front desk/guest service leader experience
- Must be fluent in spoken and written English
- Basic mathematics skills
- Excellent communication, problem solving, reasoning and motivational skills
- Long periods of standing in the front desk areas and occasional lifting of heavy items
- Working knowledge of hotel property management systems like Opera beneficial
- Diploma in hospitality management or similar field preferred
- Willingness to work evenings, weekends and public holidays
What we offer
You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including:
- full training provided
- daily laundered uniform
- flexible work options
- proactive health days
Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further.
We are proud to be IHG and we know you will be too. Visit http://careers.ihg.com/ to find out more about us.
So go on – click apply now and show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.
