Assistant IT Manager | Four Season

Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Sleek urban retreat in the Pacific Northwest. Surrounded by snow-capped mountain peaks, deep-blue waters and swaths of evergreen forests, Seattle is as wild as it is trendy. Our Hotel puts you in the heart of the city’s downtown, with the Seattle Art Museum on one side, iconic Pike Place Market on another and the waters of Elliott Bay gleaming to the west. Wake to a fresh cup of coffee delivered straight to your room, then head out to explore eclectic neighbourhoods and craft breweries, or spend the day hiking up nearby Mount Rainier or kayaking on Lake Union. Come nightfall, meet us at Goldfinch Tavern, an Ethan Stowell Restaurant, and let our chefs show you all the best local flavours of your new favourite city.

Assistant Information Technology Manager– Full time

Four Seasons Hotel Seattle

Four Seasons Hotel Seattle is looking for an Assistant Information Technology Manager who shares our passion for excellence and is enthusiastic about creating the ultimate service experience.  The Assistant IT Manager will be a member of a dynamic team delivering great service to our internal and external guests.  This position reports to the Director of IT.  U.S. work authorization is required for this position.

About Us

Four Seasons prides itself on the commitment to the Golden Rule philosophy, and strives to provide the best possible experience for both our guests and employees.  Because of our employee-centric approach, Four Seasons has been listed in the FORTUNE Magazine “100 Best Companies to Work For” rankings every year since 1998.

Overlooking Elliott Bay and Puget Sound, our luxurious guestrooms are steps away from Pike Place Market, the Seattle Art Museum, and world-class shopping.  In partnership with acclaimed Seattle chef Ethan Stowell, we are proud to showcase simply prepared Northwest food and drink in Goldfinch Tavern, our signature restaurant.

Key Elements of the Job

• Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.

• Establish and maintain user procedures and hardware familiarization for all systems.

• Provide administration services, to include; contribution to technology capital and operating budgets.

• Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation.

• Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting.

• Ensure effective support for other systems, including back office, sales and catering and human resources applications and any other at the property.

• Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management.

• Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards.

• Assist in the co-ordination of new acquisitions and major projects as required.

• Participate in property-level, corporate-initiated technology implementations.

• Good knowledge and support for Desktop OS and applications including patches.

• Provide direct guest support and quality support to function rooms and conference services.

• Administer Microsoft tools, connection to global VPN and other communication tools.

• Assist in the process of systems backup and recovery procedures.

• Assist in management of third-party vendors.

• Provide 24 / 7 support for mission critical systems.

• Assist at network support and security of Hotel network, Active Directory maintenance,

• Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc).

• Basic knowledge of server virtualization

• Basic knowledge and understanding of cyber securities

• Perform any additional duties as assigned by the Finance Business Manager.

Preferred Qualifications and Skills

• Highest level of integrity and transparency

• Good interpersonal and relationship-building skills and a team player with high energy Strong problem-solving, decision-making, conflict-resolution and strategic-thinking skills

• Pro-active and inquisitive mind set to develop problem solving, decision making, conflict resolution and strategic thinking skills

• Good written and verbal communication skills

• Work in a safe, prudent and organized manner.

• Clear understanding of the purpose and reasons for internal controls Good understanding of the technical knowledge of hotel systems and operations.

• Understand and familiar with hotel quality standards and service standards Reasonable cost analysis, cost management and budgeting skills

• Strong commitment to service

• Technical background, MCSE or strong networking skills

• Prior education and/or experience supporting complex networks

• Knowledge of basic accounting principles.

What to Expect from Your Work Experience…You will

• Be part of a cohesive team with a singular focus on creating the best possible guest experience

• Have the ability to demonstrate your unique personality and service style while achieving the brand standards that make us Four Seasons

• Be encouraged to demonstrate your professional passion

• Have career growth opportunities both within Four Seasons Hotel Seattle and worldwide with our company

• Get to experience other Four Seasons Hotels and Resorts through the complimentary room nights program

• Receive a complimentary meal when at work in our employee cafeteria

• Receive an annual salary between 72k – 75k, as well as a comprehensive benefit plan

Learn more about our property and what it is like to work at Four Seasons by visiting:

http://www.fourseasons.com/seattle

https://www.facebook.com/FourSeasonsHotelSeattle

https://www.twitter.com/FSSeattle

http://jobs.fourseasons.com

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website – https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf