Assistant Housekeeping Manager | Rose Wood

February 13, 2024

Job Description

To assist the Director of Housekeeping in maintaining an orderly and clean property.
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Completes morning and evening reports and assists with assignment of room attendants and housepersons. Also responsible for key control.
• Trains new supervisors and assists the training of room attendants, housepersons and other housekeeping staff.
• Work with laundry personnel and also train them when needed.
• Inspect all public areas daily.
• Report all injuries to security so a written report can be made.
• Work closely with Houseperson and make a tour with that person through their area to ensure par of supplies of linen and amenities are in linen storerooms for proper operation.
• Personally supervise the cleaning of VIP rooms and when completed informs Director of Housekeeping for inspection.
• Assist in all physical inventory of linens and supplies.
• Make schedule for the department weekly.
• Inform night staff of VIP rooms and special requests and assignments.
• All other duties as required.

• Experience: Minimum two years’ experience in a supervisory position with a housekeeping department for a luxury or ultra-luxury hotel.
Education: High school diploma.
General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
Technical Skills: Ability to read and interpret business records and statistical reports; basic mathematical skills to interpret financial information and prepare budgets; ability to analyze the interpret established policies; ability to understand the government regulations covering business operation; ability to make business decisions based on productions reports and similar facts as well as on your own experience and personal opinions; ability to see differences in widths and lengths of lines such as those on graphs; ability to deal with the general public, customers, employees, union and government officials with tact and courtesy; ability to plan and organize the work of others; ability to change activity frequently and cope with interruptions; ability to speak and write clearly; ability to accept full responsibility for managing an activity.
Language: Required to speak, read and write English, with fluency in other languages preferred.
Physical Requirements: Must be able to exert physical effort in transporting 50 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.