Assistant Front Desk Manager | Four Season

Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Your West Coast home away from home. Rolling foothills and postcard-worthy views of sun and surf surround our idyllic Residence Club, where families and pleasure-seekers of all ages come to play. Tucked away in the laid-back coastal town of Carlsbad, California, just half an hour north of San Diego, it offers miles of uncrowded beaches and some of the best golf courses in North America. Allow our pre-arrival Concierge to stock your villa’s kitchen fully, sign up for group classes in our open-air Yoga Pavilion and stay as long as you’d like.

About the role

At Four Seasons Residence Club Aviara, the Residential Assistant Manager oversees the Front Desk, Operator and Guest Service teams to enhance the overall guest experience.

What you will do

•    Provide a warm, personalized welcome to owners and guests and assist with their check-in
      and check-out processes.

•    Handle VIP and special request, ensuring that all guests needs are met promptly and
      efficiently.

•    Maintain thorough knowledge of the Residence Club amenities, services and local attractions.

•    Assist in the recruitment, training and supervision of the Front Desk, Operator and Guest
      Service Attendant teams, promoting a culture of excellence in guest service.

•    Supervise the consistency of Core Standards as it applies to the Guest Services Attendants
      and Guest Experience Concierge.

•    Schedule staff and complete payroll records in accordance with budgeted guidelines.

•    Work closely with Housekeeping and Engineering to ensure timely room turns for our
      owners and guests.

•    Ensure the correct and consistent service techniques for check in, check out, and in villa
      orientations.

•    Utilize the computer systems in complex check in/out functions as well as reservations
      procedures, room blocking, changing housekeeping statuses, adjusting postings, adding
      notes, reading availability, etc.

What you bring
•    Reading, writing and oral proficiency in the English language
•    Previous supervisory or management experience
•    Hotel experience preferred
•    College degree or equivalent preferred
 

What we offer: 
•    Salary Range: $67,000-70,300
•    401(k) Retirement Savings Plan
•    Excellent training and development opportunities
•    Exclusive discount and travel programs with Four Seasons Hotels and Resorts
•    Complimentary dry cleaning for employee uniforms
•    Complimentary employee meals

Schedule & Hours:

•     Full Time
•     Early mornings, days, evenings, overnights, weekends, and holidays

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website – https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf