Assistant Director of Food & Beverage | Accor

F&B Services
Austin, Texas, United States
August 15, 2024

Job Description

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”

Job Description

The Assistant Director of Food & Beverage Director assists with the overall operation of the hotel venues and Banquet operation. Working closely with and with guidance from the Director of Food & Beverage, the Assistant Director coordinates team efforts to achieve exceptional service and recognition. The Assistant Director oversees day-to-day operational functions and leads the FOH team to ensure Forbes Standards are met, guests experiences are exceed and colleagues are set up for success. 

Responsibilities/Duties: 

  • Ensure total guest satisfaction and to ensure the finest quality of food and beverage.  

  • Provide the highest and most efficient level of service expected by the guest. 

  • Hold team to Fairmont and Forbes Standards.

  • Maintain a positive, friendly attitude with team & guests.  

  • Works with leadership team to screens applicant and schedule initial interviews. 

  • Assists new hires with completion of hiring paperwork.  

  • Works with scheduling manager to ensure training is scheduled and complete for all new hires.  

  • Oversees weekly schedule made by food & beverage leaders.  

  • Guidance from F&B Director on weekly schedule.  

  • Role of teacher, trainer, developer. 

  • Maintain steps of service protocols and standards of service. 

  • Consistent focus and emphasis on floor presence. Commitment to being on the floor with the team as business and staffing levels demand.  

  • Work with F&B Director to identify ways to operate more efficiently, cut costs and drive revenue. 

  • Checks GL’s to ensure accuracy of coding and looking for areas for savings. 

  • Works with leaders responsible for ordering to ensure operation items are stocked within both operational and financially responsible levels.  

  • Ensures payroll is accurate and timely. 

  • Attend weekly F&B Leaders, RevMax, Holiday Meetings. 

  • Supports the Director of Food & Beverage as necessary with guest reviews, financial reporting and reviews (including executive summary and forecasting), and any other administrative tasks needed.  

  • Leads team by example, in addressing problem areas that must be identified and adjusted. 

What is in it for you:

  • Paid time off
  • Medical, Dental and Vision Insurance, 401K
  • Complimentary shift meal
  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies and the opportunity to earn qualifications while you work
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

Qualifications

What you will be doing:

  • Lead, mentor and train the Food & Beverage Operations team
  • Ensure Food & Beverage relevant brand standards are maintained
  • Strategize on new products and service offerings

Your experience and skills include:

  • Service focused personality is essential and previous leadership experience required
  • 5+ years in a department head or higher role (luxury hotel experience preferred) 
  • Proven ability to build and maintain good relationships with all stakeholders
  • Communicate thoughts, actions and opportunities clearly with strong networking skills
  • Ability to lead by example, believe in a strong team culture and set the scene for high performance
  • Strong financial acumen
  • Create unforgettable experiences for our guests
  • Take overall responsibility for the F&B Department in the absence of the Director
  • Assist the Director in Budgeting and forecasting of the department

Additional Information

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Location

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