Apprentice Security | Hilton Hotels & Resorts

Apprentice/Trainee
London, England, United Kingdom
April 17, 2024
Full Time

Job Description

As a Security Officer Apprentice with Hilton you will be working towards a SECURITY FIRST LINE MANAGER Level 3 Apprenticeship standard over the course of 21 months.

Now Is An Exciting Moment To Join The Team At The Hilton London Metropole.

Fancy taking a closer look at our newly refurbished hotel? Check out our socials:

·         Instagram: https://www.instagram.com/hiltonlondonmet/?hl=en

·         Linkedin: linkedin.com/company/hilton-london-metrople

Benefits and Pay

  • £13 per hour
  • Travel and food discounts: 30 discounted hotel nights per year plus 50% off Food & Beverage (subject to individual outlets)
  • Free meals on duty
  • Holiday: 28 days including bank holidays (increasing yearly)
  • Pension scheme
  • High street discounts: with Perks at Work
  • Grow your career and Personal Development: programmes designed to support your career
  • 24/7 access to Employee Assistant Programme (EAP) & Wellbeing Hub
  • Dedicated 1-2-1 support throughout your apprenticeship
  • Functional Maths and English skills offered alongside the programme

What will I be doing?

As a Security Officer, you are responsible for monitoring and controlling staff entrances, patrolling on a regular basis, and managing undesirable behaviour to deliver a safe Guest and Member experience. A Security Officer will also be required to investigate theft and support evacuation procedures.

Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Monitor and control staff entrances, Conduct regular searches of bags,  Control the Goods pass out procedure for any items purchased, loaned, or otherwise legitimately obtained and checking goods received out of hours
  • Maintain system that monitors contractors working in the hotel in accordance with company health and safety policies
  • Maintain system that records the issue and receipt of departmental keys
  • Operate, check and monitor the CCTV system
  • Patrol the hotel on a regular basis ensuring fire walks take place and are recorded
  • Ensure safe passage of cash transfers within the hotel
  • Support evacuation of the hotel during fire alarm situations
  • Monitor suspicious packages and be aware of bomb and terror threat procedures
  • Provide secure storage for guest oversized items
  • Ensure hotel facilities and function rooms remain secure and locked when not in use
  • Maintain the Security Log Book and Incident Reports
  • Investigate and report all allegations of theft, criminal damage and other incidents
  • Manage undesirable behaviour in a professional manner, intervening and defusing potential altercations
  • Liaise with Police in the absence of Security Team Leader
  • Report any maintenance or hazard issues to the supervisor on duty
  • Adhere to all Health and Safety Regulations
  •  Complete all aspects of the apprenticeship programme


You should be flexible to work 3 different shifts depending on business needs as per below:

  • Early shift 7:00 to 15:00
  • Late shift 15:00 to 23:00
  • Night shift 23:00 to 7:00

What are the desired skills?

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • SIA Licensed
  • Experience working within a Hotel or similar
  • Maintain a positive attitude and good communication skills
  • Committed to delivering a high level of customer service
  • Ability to work on your own or in teams
  • The ability to deal with enquiries in a professional and polite manner
  • A passion for hospitality and guest service
  • Willingness to learn
  • The ability to stay calm under pressure
  • Excellent grooming standards
  • Ability to work in a fast-paced environment

WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!

Hospitality Integrity Leadership Teamwork Ownership Now

The most recognized name in the industry, Hilton remains synonymous with the word “hotel.” From inaugural balls and Hollywood awards galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.

Find out more about all our brands and hotels – Hilton Brands | Global Hospitality Company

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