Airport Greeter – Kona Village | Rose Wood

Job Description

OVERVIEW/BASIC FUNCTION:

Primarily responsible to ensure that all arrival guests with flight details are paged and assisted with luggage and transportation. Assist guests during pick-up and transfer. Receive SAG guests at the airport on behalf of the hotel and provide required assistance. Airport Greeter staff are responsible for meeting & greeting our guests at the airport with a friendly face, ensure they have their baggage and then direct them to their pre-arranged transportation. Performs the daily responsibilities of these positions and assists where necessary to ensure optimum service to guests/visitors.

RESPONSIBILITIES:

  • ·       Handling guests’ arrival with pick-up requests.
  • ·       Assist with guest luggage as and when required.
  • ·       Give all hotel facilities information to the guest and assist them into their vehicle.
  • ·       Maintain communication with the Front Office team when guests is on their way to the resort.
  • ·       Be present at all scheduled flight landings and assist incoming guests with baggage clearance and directing them to transport facilities.
  • ·       Standby at the arrival terminal with a sign with the resort’s name for every arrival flight.
  • ·       Ensure all the additional instruction for guests or information about guest arrival or departure is in Alice.
  • ·       Responsible for good service and maintain close relationship with all official sectors at the airport and most of all, maintain a spirit of teamwork among the hotel’s personnel.
  • ·       Maintain a good relationship with airline personnel, immigration, and customs officers.
  • ·       Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
  • ·       Greeting guests in a professional and courteous manner.
  • ·       Flexibility to work shifts that will include early mornings, evenings, weekends, and public holidays.
  • ·       A warm and welcoming personality and willingness to engage with our guests.
  • ·       Represents the company in a visibly professional manner, demonstrating pride and care in appearance and grooming.
  • ·       Ensure that standards are maintained at a superior level on a daily basis.
  • ·       Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • ·       Maintain positive guest relations at all times
  • ·       Be familiar with all resort services/features and local attractions/activities to respond to guest inquiries accurately.
  • ·       Assist Drivers and Bell Staff whenever necessary in performing all job functions.
  • ·       Resolve guest complaints, ensuring guest satisfaction.
  • ·       Ensure knowledge of hotel services, features, and amenities.
  • ·       Answer telephone using correct greeting and telephone etiquette.
  • ·       Must perform their job functions to the hotel’s expected level of service.
  • ·       Accommodate all guest requests in an accurate and efficient manner.
  • ·       All other duties as required by Direct Manager and Supervisor.

QUALIFICATIONS:

·       Experience: Previous hospitality experience in a luxury or ultra-luxury setting is preferred.

·       General Skills:
Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

·       Technical Skills: Thorough knowledge of hotel services and amenities; ability to compute basic arithmetic; provide legible communication and directions; ability to ascertain departmental training needs.

·       Language: Required to speak, read and write English, with fluency in other languages preferred.

·       Physical Requirements:
Must be able to exert physical effort in transporting 50 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

·       Licenses & Certifications: Clean driving record is a must.

Location