餐饮服务员 | Crowne Plaza Hotels & Resorts
Job Description
·Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
·按照部门的规范和程序提供高标准的餐饮服务。
·Communicates to his/her superior any difficulties, guest comments and other relevant information
·与上级领导交流有关疑难，客人意见和其它相关信息。
·Establishes and maintains effective employee working relationships
·与员工建立并保持良好的工作关系。
·Attends and participates in daily briefings and other meetings as scheduled
·参加和参与每日的例会和其它计划好的会议。
·Attends and participates in training sessions as scheduled
·参加和参与计划好的培训课程。
·Prepares for service by ensuring:
·确保部门的以下各项工作就绪为客人提供服务：
oGrooming is impeccable and in accordance with ICHG personal presentation standards
o遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔
oOutlet equipment is clean
o设备干净
oEquipment is sorted and stored
o设备分类且存放好
oGlassware is polished
o玻璃器皿擦亮
oFlatware is polished
o擦亮餐具
oChina is clean
o清洁瓷器
oWaiter stations are prepared
o准备好服务台
oCutlery is placed for buffet and table service
o摆放好自助餐桌上的餐具
oTables are set
o摆设好餐台
oReservations are read and familiarized
o阅读并熟悉预订
oSpecial occasions are ready
o准备好特别活动
oMusic is on
o放音乐
oLighting is on
o开灯
oOutlet is ready for service and guest comfort
o酒吧准备就绪为客人提供舒适的服务。
oCarries out effective service by ensuring:
o高效的提供服务：
oGuests are greeted and seated
o迎宾并安排客人就坐
oDaily specials are explained and upsold
o说明并推销每日特价
oFood orders are processed accurately
o准确的下餐单
oTrays and tray jacks are effectively used
o有效的利用托盘和托盘架
oFood orders are taken quickly
o快速的为客人写餐单
oPayment methods are handled accurately
o确的处理付款方法
oWorking areas are cleaned and re-set quickly
o快速的清洁工作区和重新布置
oBar is clean
o清洁的酒吧
oUsed ashtrays are regularly cleaned
o定时清理用过的烟灰缸
oGuests are conversed with in relation to the food and beverage products
o与客人谈论有关的餐饮产品
·Carries out effective beverage service by ensuring:
·通过确保以下内容高效的提供饮品服务：
oBeverages are upsold and regularly replenished, abiding by responsible alcohol service regulations
o遵守酒精饮料服务归定，推销饮料并定时为客人续酒。
oConverse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
o与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒
oPromoting and selling cocktails to guests
o向客人推销鸡尾酒
oMaking and presenting cocktails
o调配和装饰鸡尾酒
oCoffee and tea is served hot and in accordance with standard
o按规范提供热的咖啡和茶
·Take appropriate action to resolve guest complaints
·正确处理客人的投诉。
·Food and beverage stock is stored in relation to hotel procedures
·按照酒店的规定存储餐饮存货。
·Performs related duties and special projects as assigned
·承担相关的职责和安排的特别项目。
·Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
·按照部门的规范和程序提供高标准的餐饮服务。
·Communicates to his/her superior any difficulties, guest comments and other relevant information
·与上级领导交流有关疑难，客人意见和其它相关信息。
·Establishes and maintains effective employee working relationships
·与员工建立并保持良好的工作关系。
·Attends and participates in daily briefings and other meetings as scheduled
·参加和参与每日的例会和其它计划好的会议。
·Attends and participates in training sessions as scheduled
·参加和参与计划好的培训课程。
·Prepares for service by ensuring:
·确保部门的以下各项工作就绪为客人提供服务：
oGrooming is impeccable and in accordance with ICHG personal presentation standards
o遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔
oOutlet equipment is clean
o设备干净
oEquipment is sorted and stored
o设备分类且存放好
oGlassware is polished
o玻璃器皿擦亮
oFlatware is polished
o擦亮餐具
oChina is clean
o清洁瓷器
oWaiter stations are prepared
o准备好服务台
oCutlery is placed for buffet and table service
o摆放好自助餐桌上的餐具
oTables are set
o摆设好餐台
oReservations are read and familiarized
o阅读并熟悉预订
oSpecial occasions are ready
o准备好特别活动
oMusic is on
o放音乐
oLighting is on
o开灯
oOutlet is ready for service and guest comfort
o酒吧准备就绪为客人提供舒适的服务。
oCarries out effective service by ensuring:
o高效的提供服务：
oGuests are greeted and seated
o迎宾并安排客人就坐
oDaily specials are explained and upsold
o说明并推销每日特价
oFood orders are processed accurately
o准确的下餐单
oTrays and tray jacks are effectively used
o有效的利用托盘和托盘架
oFood orders are taken quickly
o快速的为客人写餐单
oPayment methods are handled accurately
o确的处理付款方法
oWorking areas are cleaned and re-set quickly
o快速的清洁工作区和重新布置
oBar is clean
o清洁的酒吧
oUsed ashtrays are regularly cleaned
o定时清理用过的烟灰缸
oGuests are conversed with in relation to the food and beverage products
o与客人谈论有关的餐饮产品
·Carries out effective beverage service by ensuring:
·通过确保以下内容高效的提供饮品服务：
oBeverages are upsold and regularly replenished, abiding by responsible alcohol service regulations
o遵守酒精饮料服务归定，推销饮料并定时为客人续酒。
oConverse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
o与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒
oPromoting and selling cocktails to guests
o向客人推销鸡尾酒
oMaking and presenting cocktails
o调配和装饰鸡尾酒
oCoffee and tea is served hot and in accordance with standard
o按规范提供热的咖啡和茶
·Take appropriate action to resolve guest complaints
·正确处理客人的投诉。
·Food and beverage stock is stored in relation to hotel procedures
·按照酒店的规定存储餐饮存货。
·Performs related duties and special projects as assigned
·承担相关的职责和安排的特别项目。
