Hotelatelier’s secrets to exceptional guest experience and reputation with Susana Romero Expósito

Hotelatelier, a leading hospitality group with 38 hotels across Spain and Portugal, has mastered the art of delivering unforgettable guest experiences. Since 2014, they’ve embraced a bold, customer-centric approach that sets them apart in a competitive industry—driven by exceptional service, engaged staff, and smart use of technology. In this interview, Susana Romero Expósito, Quality and Reputation Specialist at Hotelatelier by Petit Palace Hoteles, pulls back the curtain on how Hotelatelier continues to elevate guest satisfaction and reputation.