HiJiffy and Booking.com partner to simplify guest communications

HiJiffy and Booking.com are joining forces to provide a more streamlined and efficient communication experience between hotels and their guests. This new two-way integration enables hotels to manage and respond to guest inquiries from Booking.com directly within HiJiffy’s Console. By centralising communications on a single platform, this integration makes it easier and faster for hotel staff to manage guest interactions efficiently with the help of AI. Key features of the integration include: Centralised messaging: Hotels can manage reservation-related messages from Booking.com within HiJiffy’s Console. This, however, does not include structured requests such as: Check-in/out, data changes, cancellation, parking, bed preferences. Proactive engagement: Hotels can initiate conversations with guests from the time of reservation until seven days after check-out. This proactive communication ensures guests receive timely and relevant information throughout their stay. Extended response per…