From Check-in to Check-out: How PMS Transforms the Guest Experience

Delivering an exceptional guest experience in today’s digital era is a complex and demanding task for hoteliers. It encompasses more than just providing appropriate amenities and comfortable accommodations. As discussed in the recent Shiji Insights podcast episode featuring Fernanda de Herralde, the Front Office Manager at Sir Victor, part of the Sircle Collection, the hotel industry’s emphasis has pivoted towards establishing seamless, personalized experiences from the point of check-in to check-out. A critical enabler in realizing this vision is the Property Management System (PMS), which serves as the core of hotel operations, ensuring that each guest interaction is streamlined, tailored, and impactful.