Crisis Communication Tactics for Small and Boutique Hotel Teams

Small and boutique hotels face unique challenges, especially during a crisis. Knowing how to solve and weather a crisis is an essential part of operating any company, but small businesses lack the resources to manage them as quickly as their larger counterparts. This article will explore crucial strategies for training front-line staff in crisis communication, emphasizing the importance of a tailored communication plan and routine training to ensure operational consistency during emergencies.