Cash in Hand: Examining the Role Hotel PMS Plays in Digital Tipping and Employee Rewards

Tipping is an integral part of North American service culture, but it has always had challenges in hospitality. Travelers today carry fewer cash bills than ever, with a recent study showing that just 16 percent of all transactions today are handled using cash. More businesses are turning to digital tipping solutions to adapt to this shift in consumer behavior, but common barriers exist in the hotel tech stack that prevent some independent hoteliers from quickly offering digital tipping. Tipping is a significant way for operators to earn monetary rewards and judge the level of service they are offering, and hotels owe it to their staff to provide access to digital tips.