manuelsoriagarcia
FeaturedAbout Candidate
Hotel expert, focused on the development of the company financially and commercially, with the management of P&L based on the KPI´S by department, creating cost control strategies, energy, quality indicators, guest satisfaction, generating a solid executive committee, granting continuous training, good communication and the internal growth of our staff affirming the sense of belonging, delivering a comfortable experience to our guests.
Location
Education
Hotels And Restaurants Managment
Work & Experience
Develop and supervise the operation of the three hotels of the ARHE group as a business plan preparation, board books compilation, board annual meeting representation, guest satisfaction, financial metrics and special proyects, implementation and development of company manuals and standards, operating criteria, service culture, remodeling of common areas, pools, rooms and restaurants The Inn at Mazatlan (Family Beach Resort); With 182 keys, 1 gym, spa, Kids club, 3 restaurants, 1 sports bar, banquet halls, room service. Gamma at Mazatlan (business class); With 66 keys, 1 gym, 1 restaurant, 1 sport bar, meeting room, banquet hall, room service. Casa Lucila (Boutique Hotel); with 8 keys, 1 restaurant, room service, spa. Certifications, Distinctive H, clean beaches, G.T.P., E.S.R., registration and certification of the Boutique Hotel by A.H.B.M., 2020 registration with AAA
Develop and supervise the operation of the Hotel managing the Operative and executive committee, implementation of standards and procedures of the company, cost and income control, guest satisfaction, quality control. With 813 keys, 1 gym, spa, Kids club, 6 restaurants, 1 sport bar, 1 beach club, food market, 4 bars, 1 coffee house, banquet halls, room service. 2018-2019 award as the best beach club in the Mayan Riviera and Cancun by the Cheap Caribbean travel agency, Official Headquarters in 2019 of the MTV spring break festival, Crystal Certifications in all its items, G.T.P., E.S.R., MARTI.
Responsibilities: Total Management of the Rooms Division, financial/operational, administration and staff training. Areas of responsibility: •Housekeeping with all the services provided to the rooms including laundry, Valet Service, •Front desk/Concierge/Business Center/Valet Parking. •Direct Reports: Director of Services, Front desk Manager, Chef Concierge, Laundry Manager, Valet Parking Manager, supervisors. •Active participant in sales strategy meetings. •Member of Executive Committee
Responsibilities Guest Satisfaction Report, Work Environment Report, sales report (wines, Lobsters, external visits to the hotel), Table linen inventories, Operational equipment inventories, Incident report in restaurants, V.I.P. guest report, Night Guard Report (one once a week), Restaurant Influx Report, Staffing Guide Report, Cost Control and Budgets. Achievements Opening of a new section within the hotel that has a specialty restaurant, a coffee shop and 2 bars. Certification of distinctive M Reopening of the Asian specialty restaurant Bestowed 4 Diamond award, by AAA 5-star and Diamond award, by AAHS Certification and recertification of distinctive H with 99% satisfaction Maintain an annual percentage of 98% in Check First certification (CRYSTAL)
