Safety First. How Secure Transactions Shape the Hospitality Experience

The last couple of years have seen the global payment fraud landscape shifting significantly and at an accelerated pace. The post-pandemic period has brought about a 20% increase in the value of online transactions, driving e-commerce growth for many multi-channel merchants, including online travel agencies (OTAs) and hotels. Yet the flip side of this shift has been the steady increase in the threat of digital fraud, creating a complex landscape of fraud liability and data ownership for all parties involved. The wider e-commerce fraud losses are expected to reach £37 billion* by the end of 2024, highlighting the growing vulnerability of businesses operating online.