F&B Supervisor | Melia Hotels International
Job Description
“The world is yours with Meliá”
Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family .
About Meliá White House Hotel NW1 3UP
Meliá White House is a modern and elegantly newly refurbished hotel exceptionally located next to Regent’s Park, within a short walk from the world-renowned shopping streets of Oxford Circus & Regents Street. Warren Street, Great Portland Street and Regent’s Park underground stations are all within a 5-minute walk.
** Salary Package: up to £28,922 plus service charges// Hotel discounts // Health cash back plan // Meals on duty // Pension scheme // Loyalty rewards and referral bonuses // many more**
Food & Beverage Supervisor
Mission: To be responsible for the effective supervision of the Food and Beverage team members as specified in the Meliá White House Food & Beverage Standard Operating Procedures. To also develop, maintain, improve and train the Meliá White House Food & Beverage standard operating procedure.
Responsibilities will include, but are not limited to:
· Make sure all food and beverage staff are familiar with the hotel’s Health and Safety Policy and follow safe working practices at all times within the department. Also, ensure that all staff have a full understanding of the current Liquor and Licensing Laws and regulations related to food hygiene and health and safety.
· Have an operational knowledge of all food items, dishes, wines and other alcoholic and non-alcoholic beverages served in all Food & Beverage departments.
· Be an effective team leader in the department and ensure efficient control of costs at all times.
· Handle guests and customers complaints with precision, speed, and professionalism.
· Be involved in implementing Food and Beverage promotions.
· Assign all the staff to the mandatory training and ensure that the rota is done according to the training. Ensure all the e-learning courses are completed in a timely manner and assist the junior staff if they have difficulties.
· Always maintain professional, effective, and motivated working relationships, taking into account differences in cultures, backgrounds, and individual personalities.
What are we looking?
· Customer service skills.
· Experience as a team leader or supervisor.
· Be fluent in English
The successful candidate must already have eligibility to work in the UK.
Because belonging to the great Meliá family is being VIP
· Competitive Salary
· Holidays: 28 days’ holiday including 8 public holidays
· Contributory pension scheme
· Refer a friend bonus: £500 (subject to successfully completed 6 months’ probation)
· Discounted dental and health cover with HSF
· Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)
· Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform
· Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
· High street discounts: with Perks at Work
· Pay Day Parties
At Meliá we are all VIP
Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.
Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.
At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.
We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.
Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is “Towards a sustainable future, from a responsible present“. Thanks to al our collaborators, we make it possible.
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