Assistant Manager Catering Sales | Accor

Job Description

• To plan, coordinate and implement all aspects of Events to ensure successful events.
• Co-ordinate all operations of the Events to ensure excellent customer service and to provide outstanding technical expertise.
• Ensure that all Events are well managed and meet client’s expectations.
• Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
• Conduct pre-planning meetings to develop timeline, product lists, attendee lists, theme and all logistical needs.
• Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
• Work with internal/external representatives from different functions for executing Events.
• Provide effective support to the team to enable them to provide a range of effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.                                                               
• Ensure that the team has been trained for all safety provisions.
• Identify optimal, cost effective use of the resources and educate the team on the same.
• Maintain and update corporate database, entering delegate bookings to ensure delegate information/ records are kept up to date and accurate for future events.
• Conduct periodic and annual inventory of equipment & recommend replacement of equipment as required.
• To ensure that profit margins are maintained and agreed costs are not exceeded through effective control systems.
• Responsible for managing the accounts of all the events.
• Coordinate operations with area Coordinators, Team Leaders and other Departmental Managers to ensure operational readiness, efficiency in resource utilization, and the prompt delivery of services.
• Manage on-site services which include logistics like meeting room layouts, transportation, accommodations, catering etc.,.
• Provide on site logistical support as and when required to maintain the    organization’s reputation and ensure customer satisfaction.
• Liaise with external vendors to ensure effective & prompt services.
• Maintain analysis and written summaries evaluating Events success
• Safety regulations and fire regulations are enforced.
• Plan, coordinate arrangements for assigned Events with the help of subcontractors like decorating companies, electrical staff, audio-visual companies, food and beverage contractor etc to ensure success of the Events.
• Serve as on-site contact person for the Events and also assist the clients during Events to handle any unexpected changes, requests, or unusual circumstances that may arise. 
• Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness;
• Ability to accept responsibility;
• Self confidence, motivation, drive and tenacity;
• Ability to enhance organizational performance;
• Ability to clearly delegate tasks and responsibilities;
• Ability to think strategically, inductively, and creatively;
• And the propensity to recognize and acknowledge other peoples’ ideas.

Diploma / Degree in Hotel Management or MBA in Sales & Marketing or any other equivalent qualifications.

2-3 Years of experience in event sales with branded hotels.