Rooms Division Manager | Accor

Job Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”

• Is responsible for good financial and qualitative results for the department
• Helps define and implement hotel strategy
• Helps employees improve their skills and provides support for career development and manages the team
• Develops close relationships with guests throughout their stay with the aim of gaining their loyalty is often present in the lobby and at reception in order to meet guests on a daily basis.
•  Ensures that guests receive a warm and personal welcome
• Organizes the receptionists and welcomes for optimal effectiveness
• Knows the behavior patterns of regular guests and issues instructions to the different teams within the department
• Handles guest complaints if they have not been dealt with by team members
• Liaise with Finance Department to ensure that credit procedures are properly carried out
• Guarantees the high standard of rooms services
• Is in constant contact with the other departments and ensures that information circulates smoothly between them
• Is responsible for consistency and coherence between different teams
•  Ensures that all brand reference guidelines are correctly applied at all times
• Promotes the use of teams of receptionists and welcomes, ensures people are well suited to their jobs and that their roles are properly understood both by themselves and other hotel personnel
• Promotes within the department the use of automated check in and check out kiosks by guests
• Ensures that guests are followed up and offered appropriate services of a high standard
• Supervises the whole department’s organization and operations
• Presents the General Manager with a daily report on activities and events
• Initiates new projects, coordinating implementation and follow-up
• Modifies working methods to comply with brand philosophy
• Develops trust, openness and team spirit within the department
• Involves and motivates his/her teams
• Ensures headcount matches the level of activity
• Recruits the Heads of Department under his/her responsibility
• Takes part in or validates the recruitment of all team members
• Carries out annual performance appraisals on the people directly under his/her responsibility, sets targets and provides support for career development
•  Validates the annual performance appraisals carried out by the Heads of Department (reception and floor departments)
• Supervises and coordinates the departments: ensures they are well organized and run smoothly
• Respects and ensures respect of labour regulations
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Prepare detailed induction programs for new employees
• Draws up the annual budget for the department and follows up implementation
• Implements the rooms pricing policy in an effort to optimize REVPAR
• Motivates and drives the team to attain the department’s quotative targets
• Manages headcount to ensure it matches the level of activity in line with the predefined budget
• Carries out occasional checks on cash operations, activity reports etc.
• Checks and analyses the dashboard charts prepared by the Heads of Department
• Takes part in “Debtor” meetings and runs thorough checks on files in litigation
• Analyses financial results and takes corrective measures as necessary throughout the year
• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
• Be well versed in hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel
• Preference will be given to candidates with a background in Housekeeping.

• Diploma in Tourism & Hospitality Management
• Minimum 3 years of relevant experience in a similar capacity
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good working knowledge of MS Excel, Word, & PowerPoint
• Strong leadership, interpersonal and training skills
• Good communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times
• Your experience and skills include:
• Service focused personality is essential and previous leadership experience required
• Prior experience working with Opera or a related system
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture and set the scene for high performance

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.