Conference & Events Planning Assistant Manager | Accor

Job Description

Work Your Way to Pullman & Mercure Melbourne Albert Park
Situated opposite the picturesque Albert Park Lake and views of the Melbourne CBD skyline, our dual-brand hotel hosts 378 rooms, restaurant, bar, pool, gym and one of the largest conference spaces in Melbourne with 31 conference spaces; offering business and leisure travellers a lavish space to meet and rejuvenate.

Accor is Australia’s Largest Hotel Network with 50+ brands, 5100+ hotels operating in 110 countries. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

The Conference and Events Planning Assistant Manager is responsible for supporting the planning, coordination, and execution of conferences and events. This role involves managing various logistical elements, ensuring client satisfaction, and contributing to the overall success of each event.

Main responsibilities include:

• Organisation of secured conference & events business, from point of event confirmation through to post event follow up
• Work in conjunction with the Conference & Events Planning Manager to support, guide and train colleagues within the team
• Develop and manage event timelines, schedules, and checklists to ensure all tasks are completed on time
• Assist in post-event evaluations, gathering feedback and preparing reports to assess event success and areas for improvement
• Develop successful professional relationships with clients and maintain effective and timely communication 
• Preparation of Event Planning documents as required – including Request for Information, Event Orders, Invoices & Floorplans
• Ensure progress deposits and final accounts are invoiced and payments received in a timely manner, complete billing and post charges for each event
• Coordinate between Conference & Events and operational departments to ensure preparations for conferences have been made
• Coordination and Hosting of site inspections, pre-conference meetings and post conference reviews with clients

• Qualification in Event Planning, Hospitality Management, or a related field, desirable.
• Proven experience in event planning or coordination.
• Adaptable and a quick thinker with problem solving skills who proactively looks to assist where possible
• Strong organisational and multitasking skills, with the ability to manage multiple events simultaneously.
• Excellent communication and interpersonal skills, with a customer-focused approach.
• Proficiency in event management software and Microsoft Office Suite, including DELPHI and OPERA is desirable.
• Strong problem-solving skills and the ability to remain calm under pressure.

Benefits and Perks

• On-site car park while on duty.
• Access to confidential Employee Assistance Program.
• Inclusive and diverse environment.
• Reward and recognition programs.
• Mentoring and career development along-side experienced and dedicated professionals
• Global discounts on hotel accommodation & Food and Beverage, including special rates with our partnership brands such as Europcar.