Concierge – The Cosmopolitan | MGM Resorts International

Concierge
Las Vegas, New Mexico, United States
August 18, 2024
Part Time

Job Description

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Become one of the stars behind The SHOW and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

THE JOB:

As a Concierge, you will set the stage for guest experience with your welcoming smile and service.

THE STARTING RATE: $19.00

THE DAY-TO-DAY:

  • Professionally and expeditiously process all guest requests (phone, face to face, text, email, or fax) while promoting, upselling, and cross-selling all MGM Resorts venues including, but not limited to: amenities, rooms, restaurants, shows, cabanas, retail outlets, MGM Rewards, casino events, property promotions, etc.
  • Respond and assist with guest conflict resolutions in a timely manner and anticipate, recognize, evaluate, and resolve any potential challenges
  • As a brand ambassador, agents must be able to effectively build relationships and professionally represent themselves with vendors and guests
  • Ability to multitask in up to 26 operating systems simultaneously to fulfill guest requests
  • Commitment to ongoing knowledge development of citywide offerings as well as establishing a professional network within the hospitality community
  • May check in/out hotel guests

THE IDEAL CANDIDATE:

  • One (1) year experience in guest service focused role
  • Proficient computer skills
  • Familiarity with Learning Management Systems (LMS) or similar platforms
  • Ability to multi-tasking

Location