Banquet Supervisor – Mandalay Bay | MGM Resorts International

Banquet, Catering & Event
Las Vegas, New Mexico, United States
August 16, 2024
Full Time

Job Description

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THE JOB:

Mandalay Bay Resort is a premier 2.1 million square foot resort located in the heart of Las Vegas. Renowned for hosting a variety of conventions, meetings, and banquets in our expansive Conference Center, Arena, Studio Rooms, and hotel area. We are looking for a Banquet Supervisor to oversee the planning, coordination, and execution of banquets and events. This role involves leading a team of banquet staff, ensuring exceptional customer service, managing event logistics, maintaining quality and safety standards, and maximizing profitability.

THE DAY-TO-DAY:

  • Event Coordination: Planning and coordinating all aspects of banquets and events, including scheduling, staffing, and logistics. Work directly with Banquet Managers on staffing ratios, room layouts, menu implementation, and operation of events as well as closely work with the Catering Manager regarding the service of events

  • Customer Service: Ensuring high levels of customer satisfaction by addressing guest inquiries, resolving complaints, and accommodating special requests.

  • Quality Control: Maintaining standards of food and beverage quality, presentation, and service during events, and addressing any issues that arise promptly.

  • Event Management: Review Banquet Event Order and understand the event as planned by the client and catering manager; create diagrams for events and oversee the inventory of banquet supplies, equipment, and materials.

  • Staff Management: Hiring, training, and supervising banquet staff, including servers, bartenders, and support staff, to ensure excellent service delivery.

WHAT YOU MUST HAVE:

  • High School Diploma, GED or equivalent education experience.

  • 2 years of relevant experience in catering and banquets, Banquet Captain, or Food & Beverage Management.

WHAT WILL MAKE YOU STAND OUT:

  • Proven experience in banquet, and event management, or banquet supervisor/captain with a track record of success in delivering exceptional guest experiences.

  • Strong leadership abilities, with a passion for motivating and developing teams to achieve excellence.

  • Excellent communication, organizational, and problem-solving skills, with a keen attention to detail.

THE PERKS & BENEFITS:

  • Wellness incentive programs to help you stay healthy physically and mentally.

  • Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

  • Free meals in our employee dining room.

  • Free parking on and off shift.

  • Healthcare, financial, and time off benefits.

  • Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

Are you ready to JOIN THE SHOW? Apply today! 

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