Assistant Learning & Development Manager | Accor

Job Description

Rixos Alamein is a modern, luxury resort that boasts a prime position on the unspoilt, northern Mediterranean coast. This beautiful resort is a splash of colour against the backdrop of the desert, with the rich cobalt blue sea stretching out beyond the horizon and the lush gardens and green palm trees fringing the pristine sands. El Alamein is an up and coming destination and therefore offers a quieter retreat than its better-known sister resorts on the Red Sea. Do not be fooled, however into thinking that in any way sounds dull! Rixos Alamein offers guests a treasure trove of activities and entertainment to indulge in, creating wonder and enjoyment for all guests. Friends, families, young or old, the resort is a destination for those seeking an active luxury holiday. For guests wishing to venture beyond the resort, El Alamein is known for its rich heritage and close associations to World War II. El Alamein is home to the Al-Alamein Military Museum, which offers a fascinating insight into and pays tribute to Egypt’s fundamental role. Rixos Alamein is located 310 kilometres from Cairo, 140 kilometres from Alexandria, 145 kilometres from Mersa Matruh and 19 kilometres from Alamein Airport.

Reporting to the L&D Manager, the Assistant Learning & Development Manager will assist the L&D Manager to oversee the L&D opportunities across the hotel, driving a learning & talent development culture and ensuring the delivery of operational performance through an integrated and innovative strategy.

Responsibilities
Key Responsibilities:
The Assistant Learning & Development Manager is responsible for driving a continuous learning culture, ensuring that learning is available, supported, prioritized, and executed, and enabling organizational learning to be achieved through robust processes for identifying, sharing and embedding knowledge.
• Collaborates with hotel leaders (Department Heads, Talent & Culture team) to identify and understand learning needs, creating a best-in-class learning approach that balances Hotel needs.
• Assists with the development and implementation of training strategies, ensuring the company culture is provided with a high level of learning support.
• Ensure that global brand and culture initiatives are embedded within the hotel.
• Deliver a high-quality learning solution to business units across the Hotel.
• Support hotel with integrating and administering INES (PeopleHub) as a core learning resource.
• Act as an adviser to effectively leverage resources and provide guidance to the business on the usage of emerging technologies, thought leadership, practices and trends.
• Certifies hotel trainers & facilitators and L&D teams to deliver various programs.
• Assisting the L&D Manager to manage the programs with agreed budget, select and manage external consultant or manage the deployment of internal consultant.
• Coach and develop the capability within the hotel team, provide direction and inspiration for high standards of excellence.
• Ensure alignment with the global learning and development ethos around co-design of new programs and enhancement of existing programs.
• Tailor the learning content of global programs to suit the needs of the hotel (including language translations).
• Conduct on-job training and task breakdown training.
 

Abilities/Key Competencies/Skills

Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s service culture to be responsive, respectful and deliver a great experience.

Leading Myself
• Positive Orientation.
• Operational Decision Making.
• Self-Development & Management.

Leading Others
• Developing an Empowered Team.
• Leading an Engaged and Diverse Team.
• Communication.

Leading the Business
• Advocating Guest Passion.
• Business Planning and Analysis.
• Business Improvement and Change.

Experience/Qualifications/Certificates/Education
• Bachelor degree in a relevant field of work, or an equivalent combination of education and work-related experience.
• Proven experience in L&D roles within the hospitality industry.
• Proven progressive work-related experience in managing and direct the development and delivery of learning or organization development programs in a multi-unit organization.
• Highly developed oral and written communication skills.
• Demonstrated proficiency in designing and delivering effective learning programs to multi-cultural, multi-level audiences.
• Broad understanding of people strategy, including the drivers of organization effectiveness.
• Strong organizational skills, ability to project manage and execute.
• Ability to develop and design new and unique content.
• Multicultural awareness and ability to work with people from diverse cultures.
• Demonstrated teamwork communication including ability to coach and deliver feedback in a constructive manner.
• Excellent communication, interpersonal, and team leadership skills.
• Strong management skills with the ability to prioritize and manage multiple tasks simultaneously.
• Flexibility to adapt to a dynamic and fast-paced environment.
• Must be a highly capable user of Microsoft office programs including Excel, Word, PowerPoint and Outlook.
• Native Arabic speaker and fluency in verbal and written English is essential.