Head Waiter | Accor

Job Description

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. We know that to offer our guests the best, we first need to offer our employees the best. That is why you’ll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards, Fairmont Hotels & Resorts is a celebrated collection of hotels that included landmark locations like London’s The Savoy, New York’s The Plaza and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment: we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Scope of Position:

Responsible for daily shift operations and supervision of staff. Position assists with maintaining standards, assists servers on the floor during peak periods and manages property liquor inventories and controls. Strives to ensure guest and employee satisfaction.. Determines training needed to accomplish goals, then implements plan. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.

Responsibilities

• Managing the daily operation by supporting both the restaurant manager as well as the supervisors.
• Prioritizing the guest and ensuring team follow through with LQA standards to ensuring seamless service and guest satisfaction.
• Ensuring the restaurant/bar area are H&S compliant for each shift.
• Run the daily briefing for the team and promoting daily specials and upselling techniques.
• Coordinating and running the reservations system Dineplan by ensuring full guest information is recorded, following up with deposits and refunds.
• Ensuring stock related responsibilities are strictly followed.
• Taking lead as a Departmental trainers.
• Ensuring checklist and staff responsibilities are followed through
• Responsible for the safe opening and closing of the restaurant.
• Punctual, efficient, and courteous at all times with guests and fellow Team Members alike
• Take extreme care with personal grooming in order to maintain a consistently high level of professional appearance and monitors service personnel’s appearance and grooming.

• Fluent in the English language (verbal & written), second language is an asset.
• International experience would be advantageous.
• Analytical and Conceptual thinking ability and implementation skills
• Must be flexible in terms of working hours.
• Must be physically fit.
• Must have great leadership and communication skills.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Must maintain composure and a level head under pressure.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment.
• Must be effective at handling problems in the workplace, including anticipation.
• Prevention, identification, and solutions as necessary.
• Must possess outstanding guest services skills.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.