Spa Concierge | Four Season
Job Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
The city’s newest skyscraper located in the heart of the back bay. A cutting-edge 61-storey skyscraper in the heart of Back Bay, Four Seasons Hotel One Dalton Street, Boston is vibrant, modern and stylish. Stay with us to experience a new kind of urban chic, complete with a stunning Wellness Floor and the world-renowned Japanese izakaya-inspired restaurant, Zuma.
Located in the heart of the Back Bay, Four Seasons Hotel One Dalton Street, Boston’s glass skyscraper soars above the city as the third tallest building in Boston. The Hotel’s 215 spacious guest rooms and suites feature floor-to-ceiling windows with views across the city. Other amenities include The Wellness Floor, a five-star urban spa destination; chic restaurants including brunch hotspot One+One; Trifecta, the stunning restaurant and cocktail lounge featuring Boston’s best cocktails and delicious New England fare; and more than 10,000 square feet of dedicated meeting and event space. One Dalton is also home to 160 beautifully designed private residences that boasts unobstructed views of the city, Charles River, Boston Harbor and out to the Berkshire Mountains and shores of Cape Cod.
The Opportunity:
Four Seasons Hotel One Dalton Street, Boston is currently looking for a full time Spa Concierge!
Basic Purpose: The Spa Concierge provides exceptional service to Spa and Fitness Center guests that upholds the standards of Four Seasons. Maintain the cleanliness of all facilities to ensure the guests experience is satisfactory. Seamlessly greets, checks in and checks out individuals receiving treatment or using the spa facilities.
Essential function of the job:
- To greet, accommodate and facilitate guest arrival and departure in the spa.
- To arrange spa appointments while greeting and accommodating guests.
- To respond to all interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction and comfort.
- Maintain cleanliness, set-ups and spa standards in the locker rooms, work out and pool areas.
- Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Assist guest with all inquiries in connection with spa services.
- Complete opening and closing procedures for the Spa, including but not limited to turning on/off the computers, setting the alarm, turning on/off lights and generally tidying the reception desk area.
- Assist guests with the sale of retail merchandise; assist in the inventory and stocking of retail item.
- Set-up and maintain spa including refreshments, locker rooms, work out areas, pool and pre-treatment area.
Who We Look For:
We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.
Preferred Qualifications and Skills
We are looking for individuals who have a knowledge of Spa Coordinator operations with good communication skills. Applicants are required to have physical mobility as lifting, walking, bending and moving objects up to 50 lbs. Speaking, writing and reading English is required. Positive attitude and willing to learn is must. 1-year experience preferred.
Visa Requirements:
Visa sponsorship is not available. Must already be legally permitted to work in the United States. Applicants without valid work authorization for the United States will not be considered.
Some Benefits Four Season Employees enjoy:
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FREE Medical, Dental and Vision Insurance for you and your eligible dependents, after 30 days
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401(k) Retirement Matching Plan
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Ability to experience our hotels as a guest through the Employee Travel program
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Highly competitive salaries and incentives
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Educational assistance programs, as well as in-house training workshop for all employees.
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Complimentary Life insurance
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Vacation & Paid Sick Time Off
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Complimentary Employee Meals
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And much more!
We look forward to receiving your application!
******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. ******
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website – https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Under Massachusetts law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law shall be subject to criminal penalties and civil liability.
