Security Supervisor – Full Time (Harrah’s Joliet) | Caesers

Job Description

ESSENTIAL FUNCTIONS:

·          Assists Security Manager & Security Shift Managers in accomplishing security and valet departmental goals and objectives.

·          Coordinates the daily security and valet operations on an assigned shift while ensuring that excellent, courteous, and prompt guest service is provided by all employees.

·          Ensures employee satisfaction by providing two-way communication, training, schedules, and timely performance appraisals.

·          Exhibits sound decision-making attributes, motivates employees and exhibits effective supervisory skills.

·          Provides administrative assistance to the Security Shift Manager including scheduling and payroll.

·          Has a thorough and sound working knowledge of Illinois Gaming Board Minimum Internal Control Standards as well as Harrah’s Entertainment Internal Control Submissions.

·          Maintains and enforces policies and procedures to protect the company assets as well as guest safety (both internal and external).

·          Monitors incident reports ensuring accuracy and efficiency. Initiates investigatory process when appropriate.

·          Provides testimony in court when required.

·          Ensures cleanliness, organization and safe conditions of driveways, sidewalks, hotel entrance, lobby, and luggage storage areas.

·          Executes arrangements for all Casino and VIP guests such as VIP valet treatment.

·          Maintains knowledge of the hotel, community and special events in-order to accurately provide guest with information.

·          Acts as a role model and coaches while developing employees using a consistent, approachable demeanor and clearly articulates expectations.

·          Adheres to all department/company policies and procedures.

·          Adheres to regulatory, departmental and company policies in an ethical manner.

·          All other tasks as assigned by the Security Manager and VP of Finance.

REQUIREMENTS:

·          High school diploma or equivalent required; college degree preferred.

·          Previous supervisory experience preferred.

·          1-2 years experience with Guest Safety, valet operations or other related casino experience required.

·          CPR/AED certification required (If not currently certified, must obtain within first 90-days of employment).

·          Must be 21 years of age or older.

·         Valid driver’s license with no outstanding moving violations.

·         Proficiency in Microsoft Office and Outlook.

·         Ability to work a rotating shift with fluctuating days off.

·          Must possess excellent verbal, written, and communication skills.

·          Must be flexible to work all shifts and possess a professional appearance and demeanor

·          Must be able to foster teamwork and a sense of urgency in accomplishing tasks.

·          Must be able to produce a cohesive team environment while working with all levels in the organization.

·          Must be able to work independently and in a team environment.

·          Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.

·          Must be able to speak distinctly and persuasively to others.

·          Must be able to work at a fast pace and in stressful situations.

·          Must have computer skills in Microsoft Office, CMS or LMS.

·          Must have demonstrated strong managerial and leadership skills in previous position(s).

·          Internal candidates must meet transfer eligibility requirements.

JOB DEMANDS:

·          Lifts up to a maximum of 20 lbs. and may occasionally lift up to 150 lbs.

·          Must be able to carry objects weighing up to 20 lbs.

·          Must be able to work in areas containing secondary smoke, high noise levels, bright lights and dust.

·          Position requires 25% standing, 25% sitting, 40% walking, 10% running.

·          Must be able to stand and walk for entire shift and mobility to move easily around entire property.

·          Requires some bending, pushing, kneeling, stooping and reaching overhead.

·          Requires frequent climbing.

·          Must be able to respond to touch, speech, smell, aural and visual cues.

·          Must be able to work in a fast-paced environment involving constant public contact.

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