Sales and Reservations Agent | Hampton by Hilton

Job Description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD’S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE

This is a fantastic opportunity that will allow you to develop your career within one of the world’s largest, fastest growing hospitality companies and be involved in the excitement of our latest hotel opening – Hampton by Hilton Nuneaton.

Hampton by Hilton Nuneaton will form part of the Abbey Street mixed-use redevelopment that will include a residential component alongside workspaces, a large cinema complex, a food hall and landscaped public spaces. The hotel will feature 145 rooms, meeting space and a fitness center. 

Hampton by Hilton Nuneaton is an important addition to this ambitious town center redevelopment, and will support the growth of Nuneaton as a regional business and leisure hub. Do you want to be part of this exciting project? 

Looking to open our doors in August 2024, we are really excited to announce that we are now recruiting for a Commercial Manager to join our pre-opening team.

Hampton is part of Hilton. Our guarantee is our promise to Guests to make them happy using our unique personality and local Hamptonality.

A WORLD OF REWARDS

  • Yearly rate of up to £24,050
  • Grow your Career
  • Personal Development programmes designed to support you at every step of your career
  • A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
  • Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
  • Team Member Referral Program
  • High street discounts: with Perks at Work
  • Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
  • Modern and inclusive Team Area

A Sales and Reservations Agent will serve as the primary contact for room reservations at the hotel; and therefore, must offer excellent service and influence the Guest’s decision to stay at the property.

What will I be doing?

As a Sales and Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Sales and Reservations Agent will perform the following tasks to the highest standards:

  • Convert, quickly, inquiries into contracted business
  • Respond, positively, to sales inquiries to develop future sales leads
  • Identify sales leads, as appropriate
  • Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest’s expectation
  • Provide prompt and efficient service while maintaining the hotels brand standards

 What are we looking for?

  • Use & Maintenance of CRM system
  • Creation of Event Sheets
  • A passion for delivering great customer service
  • A highly professional telephone manner and excellent communication skills
  • Outstanding administration and organizational skills
  • Intermediate computer proficiency

The attitude, behaviours, skills, and values that follow:

  • Previous experience in a customer-focused industry
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Calm, efficient, and organized with great attention to detail
  • Ability to multi-task while maintaining a positive attitude when working with a Guest
  • Professional manner with an emphasis on hospitality and guest service
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels – Hilton Brands | Global Hospitality Company

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