Rooftop Server (Seasonal) | Four Season

Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City.

We are turning up the volume in Music City and we want you to join our playlist! Weaving the warmth of southern hospitality with the intuition of Four Seasons service, our team is changing the landscape of Nashville.  

  

The Opportunity:  

We are seeking a Seasonal Rooftop Server, an exciting opportunity to be part of Four Seasons Hotel and Private Residences Nashville! 

 

This individual will have a strong service mindset and desire to create memorable experiences for guests. A proactive approach, a quick connection to those around them, and a pursuit of quality will make an ideal candidate. Al fresco enjoyment of the beautiful Nashville scenery from the 7th floor pool deck, this role will have the opportunity to make a stellar mark on both guests and residents who visit. 

 

Responsibilities Include (but are not limited to): 

  • Take guest orders and describe the selection of food & beverage menu items to guests by offering interesting and vivid descriptions of each item’s, origin, taste, and preparation methods 

  • Communicate guest orders including any special needs or requests to the kitchen and bar using the hotel’s point-of-sales system; coordinate food and beverage timings 

  • Check completed kitchen orders with the guest’s original order and transport items to the guest table or lounge chair in a timely manner to ensure proper food quality     

  • Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests 

  • Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals 

  • Breakdown, clean and set-up of tables and chairs 

  • Work harmoniously and professionally with co-workers and supervisors.    

  • Perform other tasks or projects as assigned by management.  

  • Assists with responsibilities and duties in the absence of or due to heavy volume in areas of Food & Beverage when needed.  

 

Preferred Qualifications and Skills: 

  • 1+ years’ food service or related work 

  • Ability to work inside and outside while servicing the Pool area. Subject to all weather conditions including sun, wind, and rain 

  • The Server position requires continuous standing for up to 8 hours a day and requires the ability to lift up to 50lbs 

  • Knowledge of Nashville and surrounding areas, highly desirable, however not required 

  • Preferred experience in a luxury hotel or resort 

  • Must be flexible with schedule- Able to work weekdays, weekends, and holidays shifts 

  • Strong oral presentation skills  

  • Ability to carry and balance a tray. Ability to accurately process cash and credit card transactions 

  • Ability to multi-task in a high volume and demanding environment 

  • Strong problem-solving skills, ability to handle difficult situations and guests 

  • Requires reading, writing and oral proficiency in the English language  

 

About Four Seasons Hotel & Private Residences Nashville  

A soaring new landmark on the Nashville skyline, Four Seasons pays homage to the city’s creative spirit. 40 stories high, with 235 keys (42 suites) and 143 residence units, the property is located in the upmarket neighborhood of SoBro where floor to ceiling windows provide unobstructed downtown panoramic views. The hotel will feature 25,330 sq ft of meeting space, Mimo Restaurant and Bar, a luxury spa, and an outdoor pool deck.  

   

Service Culture  

Currently operating over 120 hotels and resorts, and 45 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do. 

 

What to Expect 

  • Dynamic Employee Culture where you are encouraged to be your true self! 

  • Inclusive and diverse employee engagement events all year-round 

  • Competitive wages and benefits (Medical, Dental, Vision, Employee Assistance Program, and 401k Retirement Plan) as well as Vacation & Holiday Pay 

  • Sick Pay, Disability Coverage and Life Insurance 

  • Exclusive discount and travel programs with Four Seasons Hotels and Resorts 

  • Complementary Uniforms and uniform care 

  • Complimentary Employee Meals  

  • Comprehensive learning and development programs to help you master your craft. 

  • And so much more! 

 

Visa Requirements 

Authorization to work in the United States is required for this role. 

 

FOUR SEASONS HOTELS & RESORTS 

Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. 

 

Learn more about what it is like to work at Four Seasons, visit us: 

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website – https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Location