Restaurant Supervisor | Choice Hotels

June 7, 2024

Job Description

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com

The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

   

SHIFT:

Full Time | 30 – 40 Hours per Week | Shifts will vary between AM and PM Hours

WHAT WE OFFER:

1st Day:

  • Employee Hotel Discount Rate

  • Friends & Family Hotel Discount Rate

  • Free Daily Meal

1st of the Month after 30 Days of Employment:

  • Full benefits package, including health, dental, vision, short & long term disability, auto insurance, and so much more!

  • Employer paid Accident insurance and HSA contribution

  • 401(k) Retirement Plan

90 Days:

  • Paid Vacation and Sick Time

  • 8 Paid Holidays

  • Paid Bereavement

1 Year:

  • Paid Floating Holidays

The Restaurant Supervisor is responsible for the supervision of the operation of the Radisson Hotel's Three Rivers Bar & Kitchen by implementing strategies and services which meet the needs of owners, employees and guests.

RESPONSIBILITIES:

Responsibility #1:

Supervises the day-to-day operation of the restaurant

  • Coordinates the set-up and/or closures of restaurant and lounge areas in accordance with Radisson Hotel standards
  • Confirms daily specials and new menu additions with the Restaurant Chef
  • Assists in overseeing the food and beverage service provided; coaches employees on effective service and food presentation techniques
  • Inspects restaurant areas on an on-going basis and takes appropriate steps to ensure facilities meet or exceed hotel standards at all times
  • Conducts daily pre-shift meetings to discuss specials, house count, reservations and new menu items

Responsibility #2:

Provides employees with the information needed to perform their job effectively

  • Assists in orienting new employees to the department and hotel and provides on-the-job training on job responsibilities
  • Assists in prioritizing and assigning work
  • Provides feedback to the employee and department managers on the employees’ performance of job responsibilities

Responsibility #3:

Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations

  • Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
  • Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
  • Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
  • Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
  • Performs other duties required to provide the service brand behavior and genuine hospitality

REQUIREMENTS:

  • Minimum two years restaurant experience, preferably in hospitality industry
  • High school diploma required
  • Strong oral and written communication skills
  • Ability to collaborate effectively with other hotel employees and managers to ensure teamwork
  • Aptitude to resolve conflicts with guests, supervisors and employees
  • Knowledge of local, state and federal liquor laws and regulations
  • Ability to multitask and work well under pressure
  • Basic computer skills in Microsoft Office Suite

PHYSICAL DEMANDS:

  • Long hours are sometimes required, ability to work a flexible schedule
  • Ability to stand for long periods of time
  • Ability to lift up to 25 pounds on a regular basis and push or pull up to 75 pounds occasionally
  • Good manual dexterity for the use of common office equipment

   

Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.

In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States.  All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.

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