Housekeeping Manager | Four Season

Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A GARDEN SANCTUARY IN THE HEART OF THE RED CITY. Perfectly situated between the city’s ancient medina and the cosmopolitan neighbourhoods of the Ville Nouvelle, Four Seasons Resort Marrakech welcomes you with a blissful retreat – 16 hectares (40 acres) filled with Moorish gardens and refreshing pools. Here, traditional values and contemporary comforts unite. Experience true relaxation at our Moroccan spa, let the kids play in their very own kasbah, and take in views of the Atlas Mountains from your private terrace.

3.    AUTHORITY

 

a)    To recommend changes in the operating philosophy of the Housekeeping Department.

 

b)    To recommend changes in procedures for other departments.

 

c)    To oversee the cleanliness and maintenance of guest rooms, public and back of house areas, in accordance with procedures set forth by Four Seasons Hotels.

 

d)    In the absence of the Executive and Assistant Director of Housekeeping, to be responsible for the smooth running and operation of the Housekeeping Department and all related areas.

 

e)    To deal efficiently with all housekeeping personnel.

 

f)    To assist in cost control and payroll.

 

g)    To maintain good communications with other departments.

 

4.    RESPONSIBILITIES

 

a)    Open the Housekeeping Department in the morning.  Check night report and prepare Room Attendants’ daily assignments.  Take appropriate action in cases of under or over staffing.

b)    Check in Room Attendants and issue work assig​nments. 

c)    Check in Floor Supervisors and issue work and key assignments​

 

d)    Prepare daily rooms report before 10 A.M. submitting same to Front Desk noting any discrepancies and file copy.

 

e)    Supervise directly the cleaning and cleanliness of the Food and Beverage outlets.

 

f)    Establish cleaning programs to maintain cleanliness in these areas.

 

g)    Check public and staff washrooms to see that they are in good order and that all supplies are kept replenished.

 

h)    Check daily for maintenance conditions, make work orders for repairs in triplicate form ( urgent reports made at once) and submit two to Engineering and retain one for file and follow-up.

 

i)    Check guest floors daily; check suites occupied and vacant; spot check occupied and check-out rooms daily; check all VIP and Special Attention rooms.  Inform Floor Supervisors of missing items or work not properly performed.  Inspect all back of house areas as well.

 

j)    Know all duties set out in all housekeeping job descriptions and ensure that systems are being followed.  Check that Housemen and Cleaners vacuum all corridors, and maintain cleanliness in assigned areas.  Inform Carpet Cleaner of rooms to be done and keep a record of them.

Location