Housekeeping Manager | Embassy Suites by Hilton

Job Description

As Housekeeping Manager, you would be responsible for assisting the Director in the direction and administration of all Housekeeping operations to ensure the overall cleanliness and product quality of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards ensuring compliance with Hilton’s Brand Standards of products and services.

What will I be doing?

  • Distribute, delegate and direct workload to ensure maximum productivity and customer satisfaction with minimum outlay of expenses in terms of labor and material. Monitor and evaluated team member performance. Coach and counsel team members when needed.
  • Plan and monitor activities to ensure compliance with quality assurance standards. Inspect work in Public Space and Guest rooms and provide guidelines to ensure standards are met and deficiencies are corrected.
  • Select and train Housekeeping team members in proper work procedures and techniques.
  • Communicate effectively to conduct staff and departmental meetings. Attend various other related meetings to obtain and disseminate pertinent information.
  • Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labeling of hazardous supplies in accordance with the Hotel’s Hazcom program.
  • Assist Director with the preparation of annual budgets and monthly forecasts. Monitor and control budget throughout the year.
  • In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

  • Maintain inventories of amenities, chemicals, in-room advertising, etc. to ensure items are in stock and reordered in a timely manner.
  • Review current standards and introduce hotel-wide changes such as those affecting room amenity setups.
  • Coordinate with the Laundry department to ensure linen and uniform supply is stocked accordingly.
  • Monitor inventory of keys.
  • Other duties as requested.
  •  
  • SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

    The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

  • Knowledge of basic sanitation requirements/controls and applications of relevant chemicals.
  • Ability to perform basic mathematical skills to prepare and analyze moderately complex calculations for financial reporting.
  • Ability to communicate effectively and professionally with team members, vendors and contractors, both in written and verbal format.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Ability to read/understand memorandums and financial reports.
  • Ability to supervise a team consisting of a large number of people.
  • Knowledge of the housekeeping industry and trends within the Housekeeping field.
  • EXPERIENCE

    At least two years supervisor/management experience in hotel/housekeeping preferred. Previous management and supervision experience required. Hilton OnQ experience preferred.

As Housekeeping Manager, you would be responsible for assisting the Director in the direction and administration of all Housekeeping operations to ensure the overall cleanliness and product quality of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards ensuring compliance with Hilton’s Brand Standards of products and services.

  • Distribute, delegate and direct workload to ensure maximum productivity and customer satisfaction with minimum outlay of expenses in terms of labor and material. Monitor and evaluated team member performance. Coach and counsel team members when needed.
  • Plan and monitor activities to ensure compliance with quality assurance standards. Inspect work in Public Space and Guest rooms and provide guidelines to ensure standards are met and deficiencies are corrected.
  • Select and train Housekeeping team members in proper work procedures and techniques.
  • Communicate effectively to conduct staff and departmental meetings. Attend various other related meetings to obtain and disseminate pertinent information.
  • Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labeling of hazardous supplies in accordance with the Hotel’s Hazcom program.
  • Assist Director with the preparation of annual budgets and monthly forecasts. Monitor and control budget throughout the year.

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

  • Maintain inventories of amenities, chemicals, in-room advertising, etc. to ensure items are in stock and reordered in a timely manner.
  • Review current standards and introduce hotel-wide changes such as those affecting room amenity setups.
  • Coordinate with the Laundry department to ensure linen and uniform supply is stocked accordingly.
  • Monitor inventory of keys.
  • Other duties as requested.
  •  

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

  • Knowledge of basic sanitation requirements/controls and applications of relevant chemicals.
  • Ability to perform basic mathematical skills to prepare and analyze moderately complex calculations for financial reporting.
  • Ability to communicate effectively and professionally with team members, vendors and contractors, both in written and verbal format.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Ability to read/understand memorandums and financial reports.
  • Ability to supervise a team consisting of a large number of people.
  • Knowledge of the housekeeping industry and trends within the Housekeeping field.

EXPERIENCE

At least two years supervisor/management experience in hotel/housekeeping preferred. Previous management and supervision experience required. Hilton OnQ experience preferred.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality – We’re passionate about delivering exceptional guest experiences.
  • Integrity – We do the right thing, all the time.
  • Leadership – We’re leaders in our industry and in our communities.
  • Teamwork – We’re team players in everything we do.
  • Ownership – We’re the owners of our actions and decisions.
  • Now – We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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