Housekeeping Attendant | Accor

June 7, 2024

Job Description

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It’s the perfect work/life combination.

Job Description

Join our team as a creative, enthusiastic, and self-motivated individual with a strong work ethic. Support Room Attendants, handle guest calls, sort linens, and maintain public areas. This position offers a variety of shifts, including mornings, afternoons, and evenings. Be part of a team that strives for excellence!

Job Duties Include:

  • Consistently offer professional, engaging and friendly service
  • Responsible for sanitizing ice machines on guest room floors
  • Responsible for the adherence to Standard Operating Procedures (SOP’s) related to the Housekeeping department
  • Expected to adhere to all Fairmont Hotels & Resorts standards that relate to hygiene and grooming, health and safety, fire, accommodations, guestroom standards, guest interactions, lost and found and radio protocol
  • Responsible for the maintenance and upkeep of the backspaces. This will include but not limited to: sweeping, mopping, trash and recycling removal, stocking and organizing
  • Support Room Attendants by removing dirty linen from vacant guest rooms
  • Responsible for stocking linens and guest supplies in appropriate places and to appropriate par levels (this task supports and assists the Room Attendants)
  • Sorting dirty linen ready for export to laundry services
  • Responsible for the maintenance and upkeep of the guest corridors and public spaces. This will include but not limited to: vacuuming, dusting, polishing, damp dusting, elevator track cleaning, cleaning public washrooms, brass polishing and trash removal.
  • Responsible cleaning dirty glassware from guestrooms and restocking clean glassware in  appropriate places and to appropriate par levels
  • Load and unload the glass machines and put all items away in the correct place
  • All other duties as assigned


Your Skills & Qualifications:

  • Warm and caring personality; previous housekeeping experience is an asset
  • Ability to anticipate and focus attention on guest needs, being professional and welcoming
  • Must be able to make decisions individually and show problem solving ability
  • Able to work well independently with little supervision
  • Excellent communication and follow-up skills
  • Excellent organizational skills and time management
  • Physically fit as you will be standing and walking throughout shift
  • Ability to work well under pressure
  • Able to push, pull, lift up to 50+ lbs.
  • Able to bend and kneel with comfort

Additional Information

Job Perks & Benefits:

  • Subsidized staff accommodation provided on-site for full time status employees
  • One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
  • Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
  • Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
  • Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
  • Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
  • Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: At Fairmont Banff Springs, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.
If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence:

APPLY TODAY: For more information on working and living in at Fairmont Banff Springs, please visit